Inside Sales

Job Title:

Inside Sales/Customer Service Representative Reports To:

Branch Manager FLSA Status:

Non-exempt Department:

Customer Service/Sales Tool-Smith is hiring a full-time Inside Sales Representative in our Birmingham, AL office. Since 1979, Tool-Smith, Inc. has been serving industrial and manufacturing businesses through the distribution of supplies and services. With locations in Birmingham, Nashville & Mobile we serve our customers in the states of Alabama, Georgia, Mississippi, Tennessee, Louisiana, and the panhandle of Florida. Our mission is to be the leading supplier of assembly tooling, hydraulic products, lifts, and engineered solutions utilizing quality suppliers, integrity in all we do, innovative approaches, and timely communication to the customers & industries we serve.

Summary:

Assists customers with quotes and orders via email, phone, fax and in person. Provide information regarding products and services. Accomplishes tasks by performing the following duties. Essential Duties and Responsibilities

• Communicates with customers by email, phone, fax or in person. Receives requests for quotes and orders.
• Works with and supports outside sales representatives to fulfill customer requests in a timely manner. Pass information between outside sales representatives, customers, and vendors timely and accurately.
• Research products and services requested, including specification of product, sourcing vendor and availability of product.
• Resolves complaints concerning billing, services and product rendered; referring complaints requiring others assistance to designated departments for investigation.
• Makes outbound lead follow up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Handles inbound sales lead calls to convert calls into sales.
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
• Builds and maintains customers relationships.

Investigates and resolves customer problems, such as deliveries.

Qualifications:

• Associate degree (A. A.) preferred
• One to two year related experience and/or training preferred
• Experience selling into the target markets would be a plus
• Ability to read and interpret documents such as requests for quotes, purchase orders, technical drawings, safety rules, operating and maintenance instructions, and procedure manuals.
• Knowledge of Word Processing software, Microsoft office, Outlook and Enterprise Resource software (PRELUDE) We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, age, veteran status, or on the basis of disability or any other federal, state or local protected class

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have any Industrial distribution experience? Please explain. Have you created/generated quotes to customers? Please explain. Do you have experience interacting with a vendors to get product information including pricing? Please explain.

Experience:

Purchasing:

2 years (Preferred) Inside sales: 2 years (Required)

Work Location:

In person