Corporate Sales Training Manager - Footwear

Gilbert, AZ The Sales Training Manager (STM) will work as a liaison between the stores and the corporate buying/merchandise teams. The STM will communicate initiatives that create a strong sales culture built on streamlined goals and product knowledge. This will ensure all teams are committed to strategies that uphold Dillard's as the leader in premium fashion and comfort footwear. The STM will work within the Women's, Men's, and Kid's Shoe Departments covering all areas of product and sales initiatives. This will include training store teams to maintain the Dillard's Shoe Client Experience at the highest standard. This is a full-time, traveling position with an office based out of Atlanta, GA. A high level of attendance is required as an essential function of this position.

ROLES & RESPONSIBILITIES 1. STORE VISITS / FIELD WORK

(60%) Conduct Store Visits

• with a strong focus on the top 10 markets and maintain flexibility based on store needs/corporate requests. Sales Floor Standards for the entire Women's, Men's, and Kid's Shoe floors
• Merchandising, Schematics, Signs/Collateral, Directives, etc. Stockroom Standards for the entire Women's, Men's, and Kid's Shoe Departments
• New Arrivals, Short Runs, Sizing, Cleanliness, Correct flow of color and comfort sections, etc. Selling Standards on the Sales floor
• Monitor associates and work with the ASM on coaching/training on all 10 Steps of Selling. Business by brand
• Review selling and feedback on products in store. Staffing and Deficits
• Review coaching of IPSS commission or SPH and staff openings.

Meet with store management during every visit to communicate business needs and develop an action plan for any opportunities found on the store visit. Collect and report back to buying office pertinent in-store information, including corporate and competitor best sellers. Shared communication with the Divisional DMMs on continued sales training and operational areas of opportunity. 2.

TRAINING

(25%) Incorporate product knowledge training into all store visits. Virtual calls with remote stores. STM conducts "Train the Trainer" regularly and as necessary with the new ASMs. Rotation of filming the Monthly Shoe Telecasts. Coordinate events/contests to educate and motivate staff in stores. Attend seasonal Shoe Market for training with vendors. 3.

ADMINISTRATIVE

(15%)

Weekly:

Store Visit Recap to corporate team and store teams.

Bi-monthly:

Virtual recap overview call with the corporate team.

Monthly:

Competitor recap to buying/merchandise team. Recap events, expenses, write telecast scripts on rotation, review maps monthly to ensure floors are set correctly, and special projects as needed.

REQUIRED SKILLS

Ability to work independently and without direct supervision, whine adhering to required deadlines Demonstrate the highest level of professionalism and leadership during store training sessions Help provide an atmosphere that motivates, encourages and empowers our in-store teams Strong background in merchandising Excellent written and oral communication Proficiency in Microsoft Word, Excel and Power Point Ability to travel across multiple store markets along the east coast 1-2 years of retail sales or customer service experience is a plus

MINIMUM YEARS OF EXPERIENCE 1

Year About Us Dillard's was founded by William T. Dillard in 1938 in Nashville, Arkansas with an $8,000 investment in a hometown department store. Today, Dillard's, Inc. ranks among the nation's largest fashion retailers

• operating 250 Dillard's locations and 32 clearance centers spanning 29 states and an Internet store at www.

dillards.com. The company focuses on delivering style, quality and value to its customers by offering premium fashion apparel, beauty and home collections from both national and exclusive brand sources. Dillard's complements this curated merchandise assortment with exceptional, client-focused customer care.