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Repair Sales & Service Coordinator
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Radwell International
Glendale, AZ (In Person)
Full-Time
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Job Description
Repair Sales & Service Coordinator Radwell International LLC | Repair Operations Full-Time | Hourly |
On-site Schedule:
Monday-Friday - 8:00am to 5:00pm 7860 N 106th Ave, Suite 170, Glendale, AZ The Repair Sales & Service Coordinator is responsible for processing repair quotes, managing repair orders, and supporting sales staff with repair-related opportunities. This role focuses on providing customers with effective solutions, clear communication, and high levels of service throughout the repair lifecycle. This position serves as a key point of contact for customers, ensuring all repair-related inquiries, quotes, and order updates are handled efficiently and accurately. Key Responsibilities- Prepare and process repair quotes and approvals
- Offer customers replacement and spare options from depot or surplus inventory
- Source products not currently supplied when necessary
- Provide a high level of customer service and support throughout the repair process
- Collaborate with inside and outside sales teams to support order completion
- Process and manage customer quotes not assigned to a salesperson
- Maintain proactive communication with customers regarding quotes and orders
- Quote replacement options for non-repairable items and obtain approval for disposition
- Follow up on open quotes to secure approvals
- Provide repair order status updates when requested by customers
- Convert approved quotes into orders accurately
- Complete Spectrum task assignments with customer-focused follow-up
- Resolve issues related to surplus or depot orders
- Maintain and update in-house summaries and tracking systems
- Perform other duties, tasks, or work as assigned Qualifications
- High School Diploma or equivalent required
- 1-3 years of related experience preferred
- Strong customer service and communication skills
- Working knowledge of Microsoft Office (Excel, Outlook)
- Understanding of the sales and order cycle preferred
- Ability to work effectively in a goal-driven environment
- Self-motivated with strong problem-solving ability Knowledge & Skills Required
- Strong computer proficiency
- Ability to multi-task in a fast-paced environment
- Strong organizational skills
- Attention to detail
- Problem-solving abilities
- Strong verbal and written communication skills Physical Demands
- Office-based role requiring extended use of computer, keyboard, and telephone Radwell Benefits
- Medical, dental, and vision coverage starting Day 1 of employment
- 15 PTO days
- Paid company holidays
- Company-paid short-term and long-term disability
- Company-paid life insurance
- 401(k) with company matching Radwell International LLC is an equal opportunity employer.