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Outbound Appointment Specialist
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Semper Fi Heating and Cooling
Mesa, AZ (In Person)
$44,720 Salary, Full-Time
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Job Description
Join Arizona's #1 HVAC Company and Turn Conversations into Opportunities Semper Fi Heating & Cooling is seeking motivated, sales-driven professionals who thrive in a fast-paced environment and enjoy connecting with customers over the phone. If you're competitive, coachable, and energized by achieving goals, we want to hear from you. This role is ideal for individuals with experience in appointment setting, Business Development Centers (BDC), inside sales, collections, retention, or high-volume outbound call centers. We're looking for professionals who enjoy building relationships, overcoming objections, and creating opportunities through consistent outbound activity. About Semper Fi Semper Fi Heating & Cooling is a Veteran-owned and operated company serving homeowners throughout Arizona. Built on integrity, teamwork, and a commitment to exceptional customer service, we continue to grow by investing in our people and providing opportunities for long-term career development. Position Overview As an Outbound Appointment Specialist, your primary responsibility is generating opportunities and booking HVAC appointments through outbound calling campaigns. Success in this role is driven by activity, consistency, and the ability to create value for customers. This is not a customer service-only position. We are seeking professionals who enjoy sales, thrive in a metric-driven environment, and understand that effort and performance drive success. What You'll Do Make high-volume outbound calls to existing and prospective customers. Build rapport and create interest in Semper Fi's products and services. Overcome objections and confidently ask for the appointment. Generate and schedule service, maintenance, and replacement appointments. Follow up with leads and maintain an active pipeline. Accurately document customer interactions and call outcomes within the CRM. Meet and exceed daily, weekly, and monthly performance goals. Track activity metrics including calls, contacts, and appointments booked. Deliver an exceptional customer experience on every interaction. Assist the inbound team when business needs require additional support. What We're Looking ForRequired Skills Competitive and results-driven mindset. Comfortable making 100+ outbound calls per day. Strong communication and relationship-building skills. Ability to overcome objections and close for the appointment. Self-motivated with a strong work ethic. Ability to thrive in a fast-paced, metric-driven environment. Excellent organization and follow-up skills. Proficiency with CRM systems and computer applications. Minimum typing speed of 30 WPM. Preferred Experience Business Development Center (BDC) experience. Appointment setting experience. Inside sales experience. High-volume call center experience. Collections or retention experience. HVAC, automotive, insurance, solar, home services, or retail sales experience. Bilingual (Spanish) is a plus. Compensation & Benefits Competitive hourly pay: $20-$23 per hour Performance-based bonuses and incentives Paid holidays Medical, dental, and vision insurance 401(k) Paid time off Flexible schedules Ongoing training and development Advancement opportunities within a growing company Who Thrives in This Role? Individuals who enjoy talking with customers and creating opportunities. Professionals motivated by goals and performance. Sales-minded individuals who enjoy overcoming objections. BDC representatives and appointment setters looking for a stable company and long-term growth. High-energy team players who enjoy being rewarded for their effort and results. Ready to Build a Career with Arizona's #1 HVAC Company? If you are competitive, driven, and enjoy turning conversations into opportunities, apply today and join a team that rewards effort, values growth, and invests in your success.