Family Advisor

Family Advisor Mt View Retirement Village - 4.0 Tucson, AZ Job Details Full-time $70,000 - $120,000 a year 8 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Referral program Qualifications Teamwork Customer relationship building Client rapport building Empathy Full Job Description Overview Help families make one of the most important decisions of their lives. Although the posted job title is Sales and Marketing Specialist, this position serves as a Family Advisor — a cornerstone role within Pinnacle Senior Living. Unlike traditional sales positions, the Family Advisor is a trusted guide who supports, educates, and walks alongside families navigating an emotional and life‑changing transition. If you excel in relationship‑based sales, meaningful communication, and compassionate guidance, this role may be a perfect fit. What a Pinnacle Family Advisor Does As a Family Advisor, you own the family experience from the first conversation to move‑in day to helping the residents integrate into the community and throughout their journey with our community.

You will:

• Build trust through meaningful, empathetic conversations
• Ask thoughtful, open‑ended questions to uncover real needs
• Provide clear guidance on care options, lifestyle, and next steps Lead engaging community tours that help families envision life here Follow up consistently and professionally Maintain strong documentation and communication through the CRM Ownership all admission processes and documentation to ensure a smooth landing in their new home.

Partner with the Executive Director and Clinical team to ensure needs are met Build relationships with referral partners within the healthcare community Confidently ask for the move‑in and help families set a move‑in date Great Family Advisors drive sustainable census growth by doing what is right for the family every time. Maintain effective, healthy and collaborative relationships with other departments to ensure smooth move ins.

Our goal:

Families leave every conversation feeling safer, clearer, and more confident. What Makes Someone Successful in

This Role:

• Love connecting with people and hearing their stories
• Ask great questions and are naturally curious
• Follow through on commitments consistently
• Balance empathy with confidence and clarity
• Are organized and able to manage multiple family relationships
• Collaborative with other department members
• Enjoy working toward meaningful goals
• Strong sense of ownership in your actions and responsibilities
• Hunger for growth and ready to make an impact on our residents, fellow teammates and our company.

Compensation Salary:

$70,000 - $120,000 total earnings potential (Base salary + performance incentives tied to move‑ins and census growth) About the Company Mountain View is part of The Pennant Group who is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. We are part of a quickly expanding Tucson market. Our locations operate independently with support from our world‑class Service Center, offering clinical, HR, legal, training, accounting, IT, and other resources to empower on‑site teams to focus on exceptional care.

Our Culture:

C.A.P.L.I.C.O

o C ustomer Second o A ccountability o P assion for Learning o L ove One Another o I ntelligent Risk Taking o C elebrate o O wnership These principles guide our work and create an environment where individuals feel valued, supported, and excited about the impact they make.

Job Type:

Full-time Pay:

$70,000.00 - $120,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Paid time off Referral program Vision insurance

Work Location:

In person