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Job Description
Inside Sales Support Specialist Superior Services Inc - 1.0 Anaheim, CA Job Details Full-time $28 - $32 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Referral program Qualifications Customer communication Teamwork Interpersonal skills Sales High school diploma or GED Customer support Associate's degree Full Job Description Inside Support Sales Specialist Superior Service , a Smart Care Company.
Location:
Anaheim, CA The Inside Sales Support Specialist provides internal support to the outside sales team and assists customers with sales and service-related requests, account support, and administrative coordination. This position serves as a key communication link between customers, sales representatives, district managers, and internal operations teams to help ensure a seamless customer experience from initial inquiry through onboarding and ongoing account support. A Day in the
Life:
Responsibilities Field incoming calls, emails, and inquiries from new and existing customers regarding service offerings, account support, and program information. Provide pricing information, service program details, proposal support, and sales-related documentation to customers and sales representatives. Assist with customer onboarding activities, including vendor portal registrations, customer setup, and collection of required documentation. Track, administer, and maintain customer contracts throughout the review, approval, and execution process. Coordinate Certificate of Insurance (COI) requests and manage related compliance documentation. Support Outside Sales Representatives with account management activities, customer follow-up, and sales administration. Assist in resolving customer inquiries, service concerns, and escalated issues by coordinating with appropriate internal teams. Support District Managers with customer-facing service management activities and ongoing client communications. Maintain accurate customer records, pricing data, contract files, and account documentation within company systems. Coordinate with service, operations, finance, and administrative teams to ensure customer requests are addressed promptly and accurately. Monitor and follow up on outstanding customer requests to ensure timely resolution and customer satisfaction. Perform any other duties assigned by manager(s). Participate in and lead training for career development, safety, and maintaining required certifications. Conduct and support client engagement activities to strengthen our relationships with our clients and increase our understanding of their needs.
Organizational Core Competencies:
Perform all duties with integrity, safety, and a professional mentality. Promote a positive and inclusive work/team environment. Communicate all program deficiencies and improvements. Report all non-conforming work. Ensure effective communication. Demonstrate discretion, confidentiality, and good judgment when dealing with sensitive company, personnel, and client information. Foster collaboration and communication.
Qualifications:
Education Requirements High School Diploma or equivalent required. Associate's degree in Business Administration, Sales, Marketing, Communications, or related field preferred. Years of Experience 3+ years of customer service, sales support, account management, or administrative support experience required. Experience supporting sales teams, service operations, or customer account management preferred. Experience within HVAC, mechanical services, facilities services, construction, or related service industries preferred. Systems Proficient with Google and Microsoft Office Suite products (Excel, PowerPoint, Word, Outlook). Experience with CRM, service management, or customer relationship management software preferred. Experience with Workday preferred. Licensures/Training Requirements Valid driver's license preferred.
Job Type:
Full-time Pay:
$28.00 - $32.00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance
