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Inside Sales
Job
AppleOne
Downey, CA (In Person)
Full-Time
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Job Description
Job Summary We are seeking an organized and customer-focused Inside Sales professional for a new opportunity in Downey, CA. This role is ideal for someone with experience in customer service, order processing, or account support who enjoys working in a fast-paced environment where accuracy, communication, and follow-through are essential. The Inside Sales role supports customers throughout the order process, from order entry and verification to delivery coordination and issue resolution. This position works closely with internal teams to ensure customer needs are met and orders are completed accurately and on time. This is a great opportunity for a detail-oriented professional who values teamwork, supportive leadership, and a collaborative work environment. Success in this role requires strong problem-solving skills, a customer-first mindset, and the ability to build positive working relationships with both customers and internal partners. Key Responsibilities
- Accurately enter, review, and process customer orders while verifying pricing, product availability, shipping details, and customer requirements.
- Monitor order status, identify discrepancies or delays, and proactively coordinate solutions with internal teams.
- Communicate professionally with customers by phone, email, and other channels to answer questions, provide updates, and resolve concerns.
- Maintain accurate customer records, order notes, documentation, and communication logs in accordance with company procedures.
- Partner with plant, transportation, warehouse, and sales teams to resolve inventory questions, delivery challenges, and order-related issues.
- Identify workflow gaps, report recurring issues, and contribute to process improvements, SOPs, and best practices.