BDC Sales

BDC Sales

PIERCE MOTOR HOLDINGS LLC

Escondido, CA Job Details $22 an hour 1 day ago Qualifications Computer operation Customer relationship building Sales transaction processing Phone communication Computer literacy Writing skills Mid-level Client relationship development High school diploma or GED Key Performance Indicators Business development Typing Productivity software Appointment scheduling Escalation handling 2 years Dealership experience Conducting sales calls Client interaction via phone calls

Full Job Description Description:

Lexus Escondido BDC Sales Position Summary BDC Sales is responsible for building and retaining a loyal customer base.

Requirements:

Major Essential Duties Involves heavy inbound/outbound sales calls in order to create sales appointments. Determining each customer's vehicle needs by asking questions, reading the lead, and listening Answering customer inquiries with a professional attitude and manner while adhering to measurable departmental goals Processing quotes, answers to questions and transactions accurately. Learning, understanding and adhering to call training and email scripts Setting and confirming appointments, following up for each shown or missed appointment based on goals and objectives defined by the sales manager Effectively utilizing and navigating internal resources to arrive at the right solution for the client e.g. computer systems, online resources, and business partner relationships. Gathering information for customers and getting that information back to them in a timely manner. Attending weekly sales meetings and trainings as set by sales management. Meeting with the sales managers and director regarding objectives, planned activities, reviews and analysis. Actively participating in Quality Improvement Process, via training offered, etc. Following up with all clients that are connected to the internet department at the dealership for business development. Demonstrating excellent call handling skills, patience and respect with complex and non-complex calls. Disclosing terms of sales with consumers and reviewing sales with dealership management. Establishing rapport with customers, making them feel unique and valued. Defining a problem clearly and escalating concerns appropriately when necessary Other duties as assigned. Qualifications High school diploma or general education degree (GED) and 2-3 years customer service/call center experience or equivalent combination of education and experience. Automotive or dealership experience a plus. A proven history of inside sales and / or scheduling sales appointments preferred. The ability to instantly build rapport with clients. Must be a quick learner and be self-disciplined with a "never say die" attitude. A professional demeanor and the ability to face rejection without losing momentum. Superb customer service skills with the proven ability to resolve customer service issues. The ability to meet or exceed all department Key Performance Indicators that measure overall performance. Basic computer knowledge including Microsoft Office and efficient typing and writing skills. Strong organizational expertise and an attention to detail. Must be able to work flexible hours and days, including some weekends. $22.00 hour