Funeral & Cemetery Sales Advisor

Job Summary:

We are seeking a passionate and service-oriented Cemetery and Funeral Service Counselor to join our team. This role is ideal for someone who is committed to delivering exceptional client service, maintains a positive "can-do" attitude, and is dedicated to guiding families through sensitive and important decisions related to funeral and cemetery services. As a Cemetery and Funeral Service Counselor, you will assist clients in both at-need and before-need arrangements, ensuring that their needs are met with the highest level of care and professionalism.

Key Responsibilities:

Communication with

Manager:

Collaborate with the Manager to establish daily and weekly service and operational needs, ensuring smooth and timely execution of all tasks and services.

At-Need Funeral and Cemetery Arrangements:

Serve as the primary point of contact for at-need funeral and cemetery arrangements, including participation in an on-call rotation to provide after-hours support as needed.

Before-Need Cemetery Arrangements:

Manage and facilitate before-need cemetery arrangements, assisting families in planning for the future and providing guidance on available options.

Direct Funeral and Memorial Services:

Direct funeral and memorial services, ensuring they are conducted with the utmost professionalism, respect, and in alignment with the family's wishes.

Client Relationship Management:

Build strong, long-lasting relationships with families, ensuring their needs are met with empathy and professionalism throughout the arrangement process.

Problem Solving & Coordination:

Resolve client concerns and issues as they arise, working with internal teams to ensure all services are delivered smoothly and in a timely manner. Other duties as assigned.

Qualifications:

Comfortable navigating new software and cloud-based platforms. Prior experience in funeral services, cemetery operations, or a related field is preferred. Ability and desire to provide excellent client service with a compassionate, positive, and professional attitude. Strong communication skills, with the ability to guide families through sensitive decisions. Experience in before-need funeral insurance sales and/or crematory operations is a plus. A "can-do" attitude and the ability to remain calm under pressure in challenging situations. Detail-oriented with the ability to multitask and prioritize effectively. Availability to participate in on-call rotation as needed.

Job Type:

Full-time Pay:

$50,000.00 - $125,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

License/Certification:

Driver's License (Preferred) Ability to

Commute:

Mill Valley, CA 94941 (Preferred) Ability to

Relocate:

Mill Valley, CA 94941: Relocate before starting work (Required)

Work Location:

In person