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Customer Success Specialist
Job
AppleOne
Oxnard, CA (In Person)
Full-Time
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Job Description
Our client is seeking a Customer Success Specialist. For immediate consideration, please send resume to t d e l g a d o@appleone.com. In this position you will guide customers through every stage of their journey—from initial inquiry and onboarding to ongoing support and relationship building. The ideal candidate will enjoy helping people, building connections, and creating exceptional customer experiences. As the primary point of contact, you will provide , solution-oriented support while fostering customer satisfaction, loyalty, and long-term relationships. Responsibilities also include engaging prospective customers through website inquiries and outbound outreach, nurturing leads in Salesforce, and helping customers understand the value of the overall customer experience offered. Deliver exceptional customer service by responding promptly and professionally to customer inquiries, requests, and concerns. Build strong relationships with prospective and existing customers through personalized communication and follow-up. Make approximately 25 outbound calls per day to engage prospects and support existing customers. Coordinate with internal teams to ensure a seamless customer experience Monitor customer accounts and maintain accurate records in Salesforce, QuickBooks, and ShipStation. Support sales initiatives while maintaining a customer-first approach Resolve customer concerns and carrier claims with empathy, urgency, and professionalism Assist with special projects and provide support across multiple functions as needed Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.