Sales Support Specialist

Description About the Role Robert Half is partnering with a growing construction company seeking a detail-oriented and customer-focused Sales Support Specialist with prior construction industry experience. This role supports the sales, estimating, and project teams by managing client communications, coordinating order activity, and ensuring timely and accurate updates throughout the project and sales lifecycle. The ideal candidate is highly organized, responsive, and comfortable working in a fast-paced construction environment where customer service, accuracy, and communication are key. Key Responsibilities + Provide administrative and operational support to the sales and project teams within a construction environment + Serve as a primary point of contact for customers regarding order status, project updates, and general inquiries via phone and email + Respond promptly to client requests for order tracking, delivery timelines, material availability, and project updates + Coordinate and communicate updates between internal teams (sales, estimating, operations, and project management) and external clients + Prepare, organize, and track bids, proposals, contracts, purchase orders, and project documentation + Maintain accurate and up-to-date records in CRM systems and internal databases + Support estimating and sales teams with follow-ups, bid status updates, and client communications + Process and monitor purchase orders, change orders, and invoicing documentation as needed + Assist in resolving customer issues by investigating order discrepancies and coordinating internal resolution + Schedule and coordinate meetings, deliveries, and project timelines as needed + Ensure all client communications are handled professionally, accurately, and in a timely manner + Support reporting, data entry, and pipeline tracking for active construction projects Requirements Qualifications + 2+ years of experience in Sales Support, Customer Service, Project Coordination, or Administrative support within the construction industry (required) + Strong understanding of construction processes including ordering, scheduling, and project flow + Experience handling high-volume customer communication via phone and email + Proven ability to manage order status updates, customer inquiries, and issue resolution in a timely manner + Familiarity with construction terminology, bids, RFIs, submittals, and change orders preferred + Proficiency in Microsoft Office Suite (Excel, Outlook, Word) + Experience with CRM or construction management software strongly preferred + Strong communication skills with a customer-first mindset + Ability to multitask and stay organized in a fast-paced environment + High attention to detail and accuracy TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .