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Inside Sales/Customer Service Representative Hardware & Fasteners
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MEITE USA
Santa Fe Springs, CA (In Person)
$39,520 Salary, Full-Time
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Job Description
Inside Sales/Customer Service Representative
- Hardware & Fasteners
MEITE USA
Santa Fe Springs, CA Job Details Full-time From $19 an hour 7 hours ago Benefits Paid time off Qualifications Construction sales ERP systems E-commerce Desktop applications Construction Productivity software Mobile devices Full Job Description About the Role We are a fast-growing warehouse and distribution company in the hardware, pneumatic tools, and fasteners industry, looking for a Customer Service Representative (CSR) to be the bridge between our warehouse, sales team, and customers. Basic job functions include but not limited to:- Manage customer orders from start to finish, including maintaining customer's paperwork, receiving orders via phone, email, online platforms, and in person; verify product details and coordinate with the warehouse to ensure timely shipping.
- Track shipments and resolve issues such as delays, lost packages, returns, or damages; provide quick solutions and document issues for internal follow-up.
- Respond to customer inquiries about products , recommend suitable alternatives when needed, and troubleshoot basic issues; escalate complex cases to supervisor.
- Build and maintain strong customer relationships by following up on orders and supporting contractors and wholesalers in the Los Angeles area; handle complaints professionally and monitor recurring concerns.
- Coordinate internally with warehouse, supply chain, and sales teams by prioritizing urgent orders, flagging high-demand products for restocking.
Qualifications:
- 1+ years of customer service experience.
- Comfortable using ERP systems and e-commerce dashboards.
- Proficient in using computer and Microsoft Office Suite (e.g., Excel, Word)
- Excellent communication skills and fluent in English; a second language is a plus.
- Attentive to details and highly organized.
- Experience in hardware, construction, or industrial supply is a plus.
- Owns a smartphone and able to communicate internally via required apps.