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Sales Operation Coordinator
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Robert Half
Santa Monica, CA (In Person)
Full-Time
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Job Description
Description Position Overview An industry-leading events organization is seeking a Sales Operations & Billing Coordinator to support its sales and event operations teams. This role is responsible for sales order processing, invoicing, contract administration, reporting, and database management while ensuring accuracy across Salesforce and Oracle systems. The ideal candidate is highly detail-oriented, organized, and customer-focused, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment. This individual will work closely with internal sales teams and clients to support billing operations, exhibitor account management, and event sales coordination. Key Responsibilities + Process and review sales contracts for accuracy and completeness within Salesforce + Ensure contract and billing data properly flows between Salesforce and Oracle systems + Enter exhibitor contract information and generate customer invoices + Investigate and resolve invoice discrepancies, billing disputes, and account changes + Monitor exhibitor account status and verify appropriate discounts and credits are applied + Maintain client-specific invoicing requirements and audit controls + Assign and manage sales leads within Salesforce based on territory and category alignment + Process updates and change requests across Salesforce, floor plans, and product tracking systems + Maintain and update process documentation and operational procedures + Support prebook and rebook event sales processes as needed + Track and manage product holds, including weekly reporting to the sales team + Assist with ongoing floor plan maintenance, auditing holds, and managing contracted customer placements + Provide onsite event support for rebooking activities when required Requirements Qualifications + Strong account reconciliation and invoicing experience + Excellent customer service and communication skills + High attention to detail with strong organizational and multitasking abilities + Ability to work effectively under pressure and meet deadlines + Strong problem-solving and critical-thinking skills + Professionalism, integrity, and diplomacy when interacting with internal and external stakeholders + Proficiency with Microsoft Office Suite, including Excel + Ability to adapt in a fast-paced and evolving environment Preferred Qualifications + Experience supporting projects and managing deadlines + Experience with project management software + Experience using Salesforce and Oracle + Experience with contract review and maintenance + Experience with Cadmium and/or Microsoft Access is a plus + Prior experience supporting event operations, trade shows, or exhibitor management preferred TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .