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Service Business Development Center Associate (BDC)
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Crowley Car Company
Vista, CA (In Person)
$57,200 Salary, Full-Time
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Job Description
Service Business Development Center Associate (BDC) Crowley Car Company - 3.7 Vista, CA Job Details Full-time $16.90 an hour 12 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Opportunities for advancement Life insurance Qualifications Computer operation High school diploma or GED Client database systems Driver's License Sales management systems proficiency Computer skills Customer information system software Full Job Description North County Ford is seeking an Automotive Business Development Associate to join our team. The BDC Associate is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the Service department. You will find that you are given the knowledge and tools necessary to succeed. We offer you a challenging career where you will have the opportunity to grow professionally. What are the day-to-day responsibilities? Receiving inbound sales phone calls and Internet leads Identifying the client's needs and scheduling appointments Placing outbound phone calls to potential leads Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration. Contacting clients prior to appointment date to confirm appointment Following up post visit to ensure customer satisfaction Maintaining current knowledge of all promotions and inventory Attending Service meetings Consistently meeting/exceeding goals which correspond to the objectives of the dealership What are the requirements for this job? Previous automotive sales experience or relevant sales experience is required. High level of professionalism Excellent oral, written and positive interpersonal communication skills Strong customer service, sales, or telemarketing background Ability to work well under pressure Computer literacy - developing proficiency with all features of the BDC CRM software Strong organizational and follow-up skills Ability to read and comprehend instructions and information Excellent problem-solving skills Call center experience is a plus, but not necessary. Valid Driver's License and ability to maintain insurability High school diploma or equivalent