Sales Coordinator

At Monarch Casino Resort Spa , we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title:

Sales Coordinator Salary:

$24+ hourly

Status:

Full Time Responsibilities:

Perform administrative duties relevant to account responsibilities in compliance with hotel guidelines. Coordinate and facilitate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities, forwarding rooming lists to reservations, forwarding credit card authorizations and direct bill applications to accounting, setting up transportation requests for group/convention VIP's, etc Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on the needs of clients (e.g., classroom, rounds) after the account manager assigns the appropriate event space. Monitor in-house group activity, providing assistance as needed. Establish rapport with meeting planners/group leaders, while promoting hotel facilities and services. Advise sales staff as to the ability to accommodate client demands, including the fit of available space. Assist sales staff in promoting hotel, developing leads and securing the booking of in-house clients Prepare and distribute resumes for upcoming groups Plan and prepare pre- and post-convention meetings with clients and respective departments. Document tracking of group activity in Delphi. Access and input data into Delphi to generate account history reports. Communicate both verbally and in writing to provide clear direction to staff. Comply with attendance rules and be available to work regularly. . Perform any other job-related duties as assigned.

Qualifications:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to utilize a moderately complex computer system. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse intense situations, collect accurate information and resolve conflicts. Able to lift, grasp, carry and/or push up to 50 pounds.

Benefits:

Full-time Team Members (30+ hours) will enjoy the following benefits and perks: Paid Time Off. 6 Observed Holidays and Holiday Pay Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match Part-Time and Full-Time Team Members (TMs) will enjoy the following benefits and perks: 1 Free Hot Meal per shift and Unlimited Drinks Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week 80% Subsidized Bus Transportation Options Free Covered Parking Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year) Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions Career Development and Advancement Programs Team Member Anniversary Recognition (earn resort credit, vacation trips and more!) Team Member Hotel, Retail and Spa Discounts Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer:

Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch's intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. An estimated salary for this position would be: We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.