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Customer Success Specialist

Job

Anacove

Centennial, CO (In Person)

$70,000 Salary, Full-Time

Posted 4 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/6/2026

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Job Description

Customer Success Specialist Anacove Centennial, CO Job Details Full-time $60,000 - $65,000 a year 1 day ago Benefits Health insurance 401(k) Paid time off Flexible schedule Qualifications Hospitality Managing customer accounts Customer communication Sales experience within hospitality industry Driver's License B2B sales Prospecting Direct sales Product demos Sales pipeline management CRM system proficiency Outbound calling Client interaction via phone calls Full Job Description About Anacove Anacove is a hospitality technology company focused on helping hotels improve operations, guest comfort, and profitability through IoT and AI-powered solutions. Our platform includes smart thermostats, energy management, staff safety, leak detection, and asset tracking systems designed specifically for hotels. Job description We are seeking a Customer Success Specialist to support hotel customers through training, onsite installations (4-5 days per month), monitoring, technical troubleshooting, and upselling additional services.
Compensation:
Expected Total Compensation:
$60,000 - $80,000 No cap on commission What you'll do: Serve as the primary point of contact for an assigned portfolio of hotel customers and build long-term relationships. Train hotel staff on Anacove systems and best practices. Conduct onsite installations approximately once per month. Monitor new and underperforming properties to improve connectivity, energy savings, and overall performance. Troubleshoot customer issues remotely and onsite; escalate to engineering as needed. Identify and drive upsell opportunities for additional Anacove products and services. Coordinate with sales, support, and engineering teams to deliver a seamless customer experience.
What it takes to succeed:
2+ years in customer success, hospitality, technical support, or a related customer-facing role. Strong communication skills with the ability to explain technical concepts to non-technical audiences. Basic technical troubleshooting skills; Wi-Fi, HVAC, or IoT experience preferred. Organized, proactive, and self-motivated; able to manage multiple accounts and travel 4-5 days per month. Valid driver's license; able to lift up to 40 lbs and work onsite at hotel properties. Hospitality or hotel technology experience preferred.
Job Type:
Full-time Pay:
$60,000.00 - $65,000.00 per year
Benefits:
401(k) Flexible schedule Health insurance Paid time off
Experience:
customer success: 2 years (Required) Willingness to travel: 25% (Required)
Work Location:
In person