School Sales, Growth & Retention Coordinator

Overview We are looking for a dynamic "Director of First Impressions" who will be responsible for both bringing new students through the door and ensuring our current community stays engaged and inspired. This hybrid role combines external marketing and sales with a heavy focus on in-house student sales, retention, and experiences while ensuring daily administrative tasks run smoothly to support our students and staff.

Key Responsibilities Marketing & Engagement:

Create and execute monthly internal events, student recognition programs, and "milestone" celebrations to keep energy high within the school. Work with team mates to build Business to Business Relationships and other outside entities to grow public awareness and benefits for our members.

Student Retention Strategy:

Proactively track student Key Performance Indicator's (KPI's) and work closely with Head Instructor to offer support to the team and the students to keep them on track with their goals.

Content & Social Presence:

Film and post daily "in-the-moment" content (Reels/TikToks) featuring student progress, class highlights, and instructor tips to build community pride. Manage daily engagement and messaging workflows to capture interest and to set appointments. Schedule and post on social media/Google accounts the monthly Social plans and develop other ideas to help with public awareness and recognition within our student base.

Sales and Enrollment:

Manage the daily new inquiries, following up quickly to schedule tours and introductory sessions and to convert them to members.

Office Management:

Oversee the daily operations of the front desk, manage student billing, and maintain organized digital and physical records.

Community Communication:

Act as the point of contact for current students, handling questions regarding schedules, memberships, and school events. Manage our internal newsletter and messaging groups to ensure students and families are informed about upcoming tests, seminars, and school news.

System Optimization:

Assist in refining our automated/manual lead and student follow-up systems and ensuring our CRM/database is consistently updated and accurate. Qualifications Strong background in customer success, retention, or community management. Strong verbal communication skills for both outbound sales calls and in-house sales. Exceptional organization skills and the ability to multitask in a fast-paced environment. Experience in social media content creation with a focus on high-energy, authentic storytelling. Excellent interpersonal skills with the ability to build rapport with both children and adults. A professional, welcoming demeanor with a commitment to providing excellent service to our local community. Highly organized with experience using CRM or scheduling tools and digital communication tools. A passion for personal development, community building, fitness, or martial arts is essential. Duties Develop and implement targeted outreach strategies to attract new schools and students to our programs. Deliver engaging presentations and public speaking sessions to school administrators, teachers, students, and parent groups to showcase program benefits. Build and maintain strong relationships with school administrators, educators, and academic advisors to foster ongoing partnerships. Coordinate recruitment efforts by attending education fairs, school visits, and community events to promote our offerings. Provide academic advising support to prospective students, guiding them through enrollment processes and program options. Collaborate with internal teams to develop tailored proposals that meet the specific needs of each school or district. Monitor retention metrics, analyze trends, and implement initiatives aimed at increasing student engagement and program loyalty. Experience Proven experience in education administration or university settings, with a focus on student recruitment or retention strategies. Strong public speaking skills with the ability to confidently present information to diverse audiences. Familiarity with Ellucian or similar student information systems is highly desirable. Background in teaching or working directly with students enhances your ability to connect authentically. Experience in recruiting for educational programs or institutions is preferred. Knowledge of academic advising practices and university experience provides valuable context for supporting prospective students. Excellent communication skills combined with a proactive approach will enable you to thrive in this role. Join us in making a meaningful impact on students' educational journeys! This paid position offers an exciting opportunity to grow professionally while helping shape the future of learners across communities.

Pay:

$17.00 - $24.00 per hour

Benefits:

Employee discount Health insurance Paid time off Professional development assistance

Work Location:

In person