Sales & Operations Support Specialist

Sales & Operations Support Specialist SDS Automation - 5.0 Thornton, CO Job Details Full-time $55,000 - $70,000 a year 1 day ago Benefits Paid parental leave Health insurance Dental insurance Paid time off Parental leave Employee assistance program Career development plan Vision insurance 401(k) matching Qualifications Sales support Microsoft Outlook Interpersonal skills Spreadsheets ERP systems Executive administrative support Microsoft Office Operations Attention to detail B2B sales Microsoft Teams Computer skills Technical Proficiency Time management Full Job Description About the Role The Customer Support & Post-Sales Specialist is a key member of the SDS Automation team, supporting sales operations, customer success, order management, project coordination, and logistics from initial customer inquiry through installation and delivery. Working closely with the Accounting & Operations Support Specialist and cross-functional teams, this role ensures a seamless customer experience by coordinating customer communications, processing orders, maintaining CRM records, supporting executive leadership, and keeping projects on track. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced manufacturing environment. Key Responsibilities Sales Administration & Customer Support

• Coordinate customer communications, follow-up activities, and timely responses to inquiries, requests, and project updates
• Manage order administration, including machine allocation, inventory assignments, and ensuring complete and accurate order documentation
• Track order status, fulfillment schedules, and customer deliverables from order through installation and project completion
• Coordinate activities and communications between customers, sales, operations, accounting, and service teams to ensure seamless project execution
• Communicate installation schedules, project timelines, milestones, and other project-related updates to customers while maintaining visibility into customer commitments and expectations
• Maintain accurate shipment records, logistics documentation, tracking data, and customer communications within company systems and CRM platforms. Executive & Operational Support
• Provide day-to-day administrative support to the VP of SDS Automation and Operations Management
• Coordinate meetings, schedules, and follow-up actions
• Prepare reports, summaries and internal communications Customer Service & Communication Support
• Serve as a primary customer contact alongside the Accounting & Operations Support Specialist, delivering responsive and professional customer service
• Create and manage technical support cases and service requests
• Manage inbound customer communications across multiple channels, including emails, website inquiries, support tickets, voicemails, and phone calls, ensuring prompt response, proper routing, and follow-up tracking Office Administration
• Open, sort, and distribute incoming mail
• Organize staff lunches and company events
• Manage office, kitchen, and snack supply inventories
• Order office supplies and maintain inventory levels Additional Duties
• Perform other operational and administrative duties as needed Qualifications Required
• 2+ years of experience in sales and operations support, logistics, project coordination, customer service, or administrative support
• Strong organizational, time management, and multitasking abilities
• Excellent verbal and written communication skills
• Advanced proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and Teams
• Ability to work independently while managing multiple priorities
• Professional customer service mindset with strong follow-through skills
• Self-starter with a proactive, problem-solving approach Preferred
• Experience with CRM, ERP, or business management software
• Experience with invoicing, billing, accounts receivable, or order management Why Join Us At SDS Automation, you'll have the opportunity to make an immediate impact by supporting customers, sales initiatives, and operational excellence.

This role provides exposure to many aspects of the business and offers excellent opportunities for professional growth and development. SDS Automation offers a competitive compensation and benefits package, including medical, dental, and vision insurance, a savings program, paid time off, and ongoing career development opportunities.

Pay:

$55,000.00 - $70,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Paid parental leave Paid time off People with a criminal record are encouraged to apply

Work Location:

In person