Inside Sales & Customer Support Specialist

Inside Sales & Customer Support Specialist Cleveland Mixer Clinton, CT Job Details Full-time From $50,000 a year 3 days ago Benefits Health insurance 401(k) Paid time off Career development plan Professional development assistance Qualifications Mechanical engineering Microsoft Excel Mechanical design CAD Mechanical Engineering GD&T Machining SolidWorks Manufacturing Mechanical knowledge Full Job Description We are a privately owned manufacturer of engineered industrial equipment for diverse industries including pharmaceuticals, food & beverage, chemicals, and oil & gas. Our well established customer base are mostly Fortune 500 Companies. Due to growth and customer demand, we have an immediate opening for an Inside Sales & Customer Support Specialist . This is an opportunity for someone who has technical aptitude and would like to grow into the role of sales engineeer for engineered products.

Responsibilities include:

Sales Support Process and enter customer orders into the company operating system. Answer phone and email inquiries on order status. Handle requests from customers, distributors and manufacturer's representatives by coordinating and expediting response. Endeavor to learn technical information about products and parts, their application and part numbering schemes so that you gain a continually improving ability to assist customers with answers or direction. Provide parts quotations to customers. Send out control approval drawings to customers. Maintain an organized follow-up system - checking on status biweekly and logging all contacts with customers regarding approval drawings. Raise issues of customer non-response as instructed. Assist in office administration tasks such as filing, data entry, writing reports, email correspondence, and processing paperwork for customer sales orders. Attend weekly meetings with the office staff to review current orders and stay on schedule. Alert customers when their order ships and provide tracking information via email. Conduct customer or prospect outreach or market research activities as directed. Develop good relationships with customer contacts via fast and accurate responses to customer requests and friendly and professional communications. Application & Design Engineering Support Prepare and send quotations for parts/components and assemblies for standard product lines by using information systems and other resources to obtain information. This will include the transfer of technical data generated from technical reports. Prepare costing and pricing for product and/or parts quotations by using information systems and other resources to obtain information. Send technical information/documents to customers from engineering in response to customer requests or the result of technical dialogue. This includes managing the approval drawing process (above). Bi-annual review, analysis and updating of cost information for quoting. This includes use of vendor price data and use of system data.

Note:

Candidates that need to relocate for this job are not being considered at present Ideal background & skills include: High school diploma - college degree preferable Interest in and aptitude for mechanical and electrical technical concepts and information Ability to read blueprints (or willingness to learn) Strong verbal and written communication skills to build rapport remotely. Proficiency in office tools (Microsoft Word, Excel, Outlook) and familiarity with Windows based platforms. Ability to handle customer concerns with patience, courtesy, and efficiency. Be highly motivated, target-driven mindset with a willingness to learn sales and customer relationship skills. Thank you for your interest in this position. Your resume will be reviewed within a few days of receipt. Please note, only local, Connecticut based, candidates will be considered.

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

401(k) Health insurance Paid time off Professional development assistance

Work Location:

In person