Customer Success Specialist

strong Key Responsibilities strong strong 1 Client Onboarding Implementation strong Manage end-to-end onboarding of clients including social account setup and configurationsHandle technical requirements such as Facebook work accounts integrations and booking linksEnsure smooth transition from sales to execution strong 2 Campaign Account Management strong Oversee social media calendars and ensure timely execution of deliverablesCoordinate with design and content teams for accurate implementationMaintain quality control across all client deliverables strong 3 Strategy Research strong Identify content gaps and growth opportunities for client brandsProvide research-driven insights to improve social media performanceStay updated on industry trends and platform updates strong 4 Scoping Pricing Support strong Assist in evaluating client requirementsSupport leadership with pricing estimates and scope definition strong 5 Process Improvement Operations strong Identify inefficiencies in workflows and propose improvementsHelp build and refine internal playbooks and SOPsMaintain structured documentation strong 6 Client Communication strong Deliver clear accurate and actionable communicationProactively flag risks blockers and delaysProvide solution-oriented recommendations at least two options when issues arise Required Skills & Qualifications3-5 years of experience in Customer Success, Account Management, or Operations (preferably in SaaS or digital marketing)Strong understanding of social media platforms and content workflowsExcellent communication and stakeholder management skillsHigh attention to detail and process-driven mindsetAbility to manage multiple clients and priorities simultaneouslyProblem-solving mindset with a proactive approachPreferred SkillsExperience working with B2B SaaS companies or AI-driven productsFamiliarity with tools like Meta Business Manager, scheduling tools, and CRM systemsBasic understanding of design briefs and creative direction

Key Traits We're Looking ForHigh Ownership:

Ability to independently manage responsibilities

Resourcefulness:

"Figure it out" attitude when facing new challenges

Creative Thinking:

Understanding of social media aesthetics and trends

Proactive Communication:

Early identification of blockers

Process-Oriented Mindset:

Continuous improvement approach

Qualifications:

{'@type': 'EducationalOccupationalCredential', 'educational

Level':

'Any Graduation'}