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Customer Support Advisor
Job
Convey Health Solutions
Fort Lauderdale, FL (In Person)
Full-Time
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Job Description
Customer Support Advisor Convey Health Solutions - 3.1 Fort Lauderdale, FL Job Details Full-time 1 hour ago Benefits Health insurance Qualifications Phone communication Client inquiry handling Mid-level Post-sales issue resolution Resolving technical support tickets Client interaction via phone calls
ConveyHealthSolutions.com
Full Job Description Job Title:
Customer Support Advisor Position Summary:
The Customer Support Advisor will provide first line application support toMiramar:
agent support requiring assistance completing on-line licensing registration and certification including resolving issues with navigating the software and answering questions.Key Duties and Responsibilities:
Provides first line application support to product users experiencing challenges and requiring assistance to navigate and complete on-line licensing requirements, registration, and certification Collects detailed information and asks effective questions to understand customer requests in order to diagnose and determine method of resolution Effectively uses all job aids and tools available to ensure all customer requests are resolved effectively and efficiently Diagnoses and resolves end users' application issues, prevents problem escalation and provides solution tracking Perform other related duties as assigned Responsible for meeting individual performance metrics to include but not limited to: Adherence to Schedule, High Quality Performance, First Call Resolution, Dependability and Good Attendance, Productive Time in Queue, and Efficient Call Handling Time. About Us Convey Health Solutions, together with Pareto Intelligence™, delivers a powerful combination of purpose-built technology, advanced analytics, and expert services to help health plans thrive in a complex, post-Affordable Care Act environment. As a trusted partner to Medicare and commercial payers, we provide scalable, compliant solutions that span the entire member lifecycle-from enrollment and billing to risk adjustment, Stars performance, and member engagement. Pareto's deep analytics and financial intelligence complement Convey's operational expertise, enabling our clients to improve performance, reduce costs, and create better healthcare experiences for millions of Americans-especially seniors and vulnerable populations. Together, we help health plans scale smarter, grow stronger, and make healthcare work better for the people who need it most.Learn more at http:
//www.ConveyHealthSolutions.com