Job Description
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. This position will be working onsite from Miami.
Position Summary:
Drive project management and delivery of assigned training programs and initiatives, ensuring all deliverables are completed on time, within scope, and to a high standard
Own, manage, and maintain program calendars, timelines, and key milestones to ensure consistent execution and alignment across the team
Facilitate training sessions, webinars, or presentations as needed, representing the brand with professionalism and confidence
Support scalability of training delivery by stepping in to lead sessions when required Support identification of training needs by analyzing performance data, field feedback, and business priorities to inform program development and enhancements
Partner with the Manager to support the development and refinement of training strategies, contributing input on program structure, content direction, and delivery approach
Contribute to the development of training outlines and learning approaches, translating strategic direction into actionable programs
Anticipate evolving business and training needs and recommend enhancements to align with organizational priorities Own the ongoing optimization of training programs by evaluating performance, identifying improvement opportunities, and implementing enhancements
Analyze program performance data and provide actionable insights to improve effectiveness and engagement
Evaluate program outcomes, document key learnings, and share recommendations for continuous improvement
Ensure insights from programs are captured and applied to refine future training approaches Events, Logistics & Execution Support Support execution of larger strategic initiatives such as Celebrity Learning Seminars at Sea, CCGSC (Annual Sales Conference), and other industry events
Manage training-related events and logistics, including timelines, stakeholder coordination, supply ordering, and inventory management
Ensure seamless execution of onboard and in-person programs Provide day-to-day operational coordination by tracking deliverables, monitoring deadlines, and ensuring follow-through
Support distribution and coordination of work across the team, ensuring balanced workloads and alignment with priorities
Ensure completion of required forms, reporting, and documentation consistently and accurately Stakeholder Collaboration & Communications Partner closely with the Manager to draft and coordinate communications, ensuring clarity and consistency
Collaborate with Trade Marketing, Sales Communications, Creative teams, and external vendors to develop and execute materials and content
Coordinate the development of training materials, ensuring alignment with brand standards Data, Reporting & Budget Track and report on key performance metrics, including attendance, completion rates, engagement, and survey results
Maintain accurate reporting using tools such as Excel and Power BI
Ensure timely data capture and reporting to support decision-making Budget & Resource Management Execute training programs within established budget guidelines
Track expenses and ensure efficient use of allocated resources Leverage Microsoft Copilot and other AI tools to support content development, streamline workflows, and improve efficiency Qualifications Bachelor's degree required; focus on Training, Organizational Development, or related field preferred
Minimum of 5 years of experience in Sales, Training, Learning & Development, or a related field
Experience in project management, program execution, and training delivery
Travel industry experience preferred
Approximately 25% travel required Knowledge & Skills Strong organizational and project management skills with the ability to manage multiple priorities
Ability to think critically and contribute ideas to improving training programs based on data, feedback, and business needs Strong interpersonal and relationship-building skills with the ability to collaborate, influence, and drive alignment across teams Advanced PowerPoint and Excel skills, including the ability to build polished presentations and manage data effectively
Experience with Power BI or similar reporting tools and strong comfort working with data
Familiarity with Learning Management Systems (LMS) and digital learning tools, including Rise 360
Experience using Canva or similar tools to support the creation of visually engaging training materials
Experience working with webinar and virtual training platforms (e.g., Webex, Teams, or similar tools)
Experience using Microsoft Copilot or similar AI tools to improve efficiency, automate processes, and support content development
Strong communication and coordination skills with the ability to work effectively across teams and stakeholders
Confidence facilitating training sessions and presenting to both internal and external audiences
Strong attention to detail, accountability, and follow-through This position works onsite at Celebrity Cruises, part of Royal Caribbean's Group Headquarters in Miami, FL in an air-conditioning office environment and follows company-set work schedule. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! No immigration sponsorship is offered. Agency and Third-Party Submissions:
Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
