Tile Coordinator Inside Sales Representative

Tile Coordinator Inside Sales Representative QXO, Inc. (

NYSE:

QXO) is the largest publicly traded distributor of roofing, waterproofing, and related products, and the second largest publicly traded distributor of lumber and building materials in North America. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth. Shift and Schedule Full-Time Position Monday-Friday. 6am until work is done, around 4:30pm Flexibility in schedule to accommodate OT as needed. What you'll do: This position is based out of the Palmetto Florida Branch. If you enjoy project management, talking to people and building lasting relationships with customers and vendors, this may be the job for you! As a Tile Coordinator, you will develop and maintain relationships with contractors and vendors by processing roof tile orders for a building materials industry leader. You will play an important role selling and purchasing roof tiles for projects of all sizes, as well as coordinating proper logistics to complete each job. Receive and carefully process requests directly from customers (roofers) via telephone and e-mail for price quotations, product availability, orders, vendor returns, billing corrections, product information, order changes, and cancellations. Quickly and smoothly resolve customer complaints and problems. Process purchase orders on internal and external systems. Develop and maintain strong relationship with tile manufacturers and customers via phone and face to face meetings. Coordinate delivery and loading of customer orders directly with vendors and/or 3rd party loaders. Communicate customer issues and needs with Outside Sales force. Generate price quotations in a timely manner. Responsible for adhering to policies of the customer financial services. Maintain accurate and up to date "open order" files in computer system. Responsible for each order from start to completion, ensure orders are being billed timely and communicate with AP Department when necessary. Adhere to pricing guidelines established by Tile Department Manager. Update customer price lists timely based on vendor constant price increases. Review all orders to forecast additional customer needs. Cover for coworkers during their absence seamlessly with the team in mind. Interact with branches when necessary. Perform other duties as assigned by Tile Department Manager. What you'll bring: Must be extremely detail oriented and team oriented. Must be able to clearly and professionally communicate via email with customers to ensure they understand all steps of each order. Must be able to multitask, have excellent organizational skills, and manage multiple concurrent projects and deadlines. Must follow standardized guidelines set by Manager when communicating with customers to maintain consistency and expectations. Must excel at time management and prioritize daily tasks as needed. Previous customer service experience (building products industry preferred). Must be able to communicate and follow-up with co-workers, customers and vendors. Must be able to learn and retain vast amounts of product information. Bi-lingual (Spanish) preferred. Experience in a team-based environment is a must. Knowledge in Building Materials desirable. Experience with Excel. What you'll earn: 401(k) with employer match Medical, dental, and vision insurance PTO, company holidays, and parental leave Paid training and certifications Legal assistance and identity protection Pet insurance Employee assistance program (EAP) Benefits for union‑represented roles are determine d by the applicable collective bargaining agreement and may differ from standard company benefits. About the company QXO is the fastest growing publicly traded distributor of building products in North America. The company is executing its strategy to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for its shareholders. QXO expects to achieve its target of $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth. QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.