Business Development Customer Service Rep - Pensacola, FL!

Business Development Customer Service Rep

• Pensacola, FL! 4.3 4.3 out of 5 stars 6501 Pensacola Boulevard, Pensacola, FL 32505 $3,500
• $4,500 a month
• Full-time

ALLEN TURNER AUTOMOTIVE INC 3

reviews $3,500

• $4,500 a month
• Full-time Allen Turner Automotive is looking for a motivated and customer-focused BDC Service Representative to join our team at Allen Turner Hyundai in Pensacola, FL!

If you are energetic, confident on the phone, and thrive in a fast-paced environment, this could be the perfect opportunity for you.

Compensation:

Hourly Rate + Monthly Bonus! Who Is Allen Turner Automotive? Allen Turner Automotive is a locally owned, award-winning dealership group known for integrity, community involvement, and exceptional customer service. With multiple high-performing dealerships across Auburn, AL and Northwest Florida, we create a workplace where employees are valued, supported, and empowered to grow. Join a team that's professional, collaborative, and committed to your career development. What is a BDC? Our Business Development Center (BDC) is the communication hub of the dealership. The BDC team handles incoming customer inquiries and proactive outreach with one primary goal: setting quality appointments for our sales team. This position focuses on building relationships, creating opportunities, and delivering an excellent customer experience. Responsibilities Respond promptly to inbound calls, internet leads, and customer inquiries through phone, email, and text Make outbound follow-up calls to unsold leads, previous customers, service customers, and marketing campaigns Schedule and confirm appointments for the sales team while accurately documenting activity in the CRM Follow proven dealership processes and scripts to engage customers and overcome objections Provide a professional, friendly, and consistent customer experience Assist customers with basic questions regarding inventory, specials, and dealership services Maintain accurate customer records and follow-up notes Meet daily, weekly, and monthly performance goals Participate in ongoing training and coaching opportunities Support additional dealership or BDC duties as needed Qualifications Previous BDC, call center, customer service, or phone sales experience preferred Strong communication skills across phone, email, and text Self-motivated, goal-oriented, and dependable Strong organizational and time management skills Comfortable using CRM systems, texting platforms, and Microsoft Office Team-oriented attitude with a desire to learn and grow Automotive experience is a plus, but not required Must be able to pass a pre-employment background check, MVR check, and drug screening Work Environment & Schedule Fast-paced, call center-style dealership office environment Full-time schedule with varied shifts and rotating Saturdays Primarily sedentary work involving prolonged sitting and computer use Technology & Tools CRM software Phone and headset systems Texting and email communication platforms Microsoft Office Suite (Outlook, Excel, Word) We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.