Isolation & Actuation Application Specialist

Isolation & Actuation Application Specialist Control Southern, Inc - 2.7 Suwanee, GA Job Details 14 hours ago Qualifications Vendor relationship building Sourcing Pricing Microsoft Excel Microsoft Outlook Phone communication Mid-level Improving operational efficiency Technical support Salesforce Cloud Continuous improvement Conflict management Sales management systems proficiency Vendor relationship management CRM system proficiency LMS Training & development Supplier selection Cross-functional collaboration Order entry Escalation handling Communication skills Technical Proficiency Mechanical knowledge Technical sales Stakeholder relationship building Client interaction via phone calls

Full Job Description Job Description:

Application Specialist -

Isolation & Actuation Technologies Reports To:

Isolation & Actuation Technologies Manager Location:

Suwanee, GA Department:

Isolation & Actuation Technologies (I&AT) Job Summary The Application Specialist supports the sales and technical efforts of the Isolation & Actuation Technologies (I&AT) Business Unit by selecting, sourcing, and quoting valve and actuation solutions. This role enhances customer satisfaction by providing timely and accurate support throughout the quote-to-order process, including parts sourcing, order fulfillment, and post-sale support. The specialist works closely with Account Managers (AMs), Application Engineers (AEs), Inside Sales Associates (ISAs), and suppliers to deliver high-quality solutions that meet customer operational and financial goals. Principal Duties & Responsibilities Sales & Technical Support Provide quotations for valves, actuators, and parts. Assist AM/AE teams in recommending best-fit solutions for customer applications. Transition won orders into the business system (IFS) and support order fulfillment. Source components through appropriate suppliers following correct pricing guidelines. Proactively resolve performance or delivery issues with suppliers. Process Improvement & Internal Collaboration Continuously improve quote-to-order-to-assembly-to-ship processes. Create and maintain standard price lists and quote tools for efficient turnaround. Document opportunities and competitive outcomes in Salesforce. Collaborate with I&AT Manager and team to help develop LMS content for training and development. Customer & Supplier Communication Use effective communication (email, phone, CRM) to manage customer expectations. Escalate and expedite critical orders as needed. Build and maintain relationships with I&AT suppliers and partners. Qualifications Education & Experience Degree in technical field of study or equivalent industry experience. 2+ years of customer service or technical sales experience preferred. Experience in Power, Pulp & Paper, and Chemical industries is a plus. Technical Skills Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Experience with Salesforce, IFS, or similar business systems.

Performance Skills & Personal Attributes Analytical Problem Solving:

Systematic approach to evaluating and solving customer challenges.

Effective Communication:

Clear and timely verbal and written communication.

Organization & Planning:

Ability to prioritize and manage multiple tasks efficiently. Commitment to

Task :

High motivation and urgency to complete responsibilities.

Conflict Resolution:

Professional approach to managing interpersonal challenges.

Creativity & Logical Thinking:

Innovative and reasoned problem-solving.

Service-Oriented Team Player:

Dedicated to internal and external customer satisfaction.

Mechanically Inclined:

Aptitude for understanding mechanical systems and components. Physical Requirements Sedentary work with occasional lifting (up to 10 lbs). Frequent use of computer and phone. Occasional standing, walking, and light physical activity.