Customer Success Specialist

Description If you're the kind of professional who takes pride in delivering a seamless customer experience—and you know the details matter just as much as the conversation—this opportunity is worth your attention. A growing insurance organization in West Des Moines is seeking a Customer Success Specialist to support new business operations and serve as a trusted point of contact for agents.

What You'll Do:

+ Provide prompt, professional responses to incoming customer inquiries related to new business services + Guide clients through policy questions, account updates, and service-related needs + Accurately enter and maintain customer data across internal systems + Utilize CRM and internal tools to document interactions and track follow-ups + Review new business submissions, identify discrepancies, and support processing efforts + Communicate effectively with both customers and internal teams via phone and email If you are someone who thrives in a structured but fast-paced environment, please apply to this role today! 515.706.4974 or apply through our Robert Half website.

Requirements What We're Looking For:

1+ year of customer service or client support experience Strong communication skills with a polished, professional approach High attention to detail and accuracy in data entry Ability to quickly learn new systems and work independently Experience in a fast-paced, inbound call environment Familiarity with CRM or business systems Insurance, financial services, or benefits experience preferred If you are someone who thrives in a structured but fast-paced environment, please apply to this role today! 515.706.4974 or apply through our Robert Half website. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .