Customer Success Specialist

If you're the kind of professional who takes pride in delivering a seamless customer experience—and you know the details matter just as much as the conversation—this opportunity is worth your attention. A growing insurance organization in West Des Moines is seeking a Customer Success Specialist to support new business operations and serve as a trusted point of contact for agents.

What You'll Do:

Provide prompt, professional responses to incoming customer inquiries related to new business servicesGuide clients through policy questions, account updates, and service-related needsAccurately enter and maintain customer data across internal systemsUtilize CRM and internal tools to document interactions and track follow-upsReview new business submissions, identify discrepancies, and support processing effortsCommunicate effectively with both customers and internal teams via phone and emailIf you are someone who thrives in a structured but fast-paced environment, please apply to this role today! 515.706.4974 or apply through our Robert Half website.