$16 an hour
Full-time $15
$16 an hour
Full-time Inventory & Customer Support SpecialistJob Summary We are seeking a high-energy, detail-oriented, and customer-focused Inventory & Customer Support Specialist to join our team in Twin Falls.

This is a multi-faceted role where you will manage incoming inventory for our online sales operations and provide top-tier service to our local and digital customers in a fast-paced environment . We are a 90-year-old, family-owned business , and we take immense pride in our legacy and our team. We can teach you our inventory systems, but we cannot teach hustle and a positive attitude .

CRITICAL REQUIREMENT

As a licensed firearms dealer, all employees are subject to background checks. Applicants must have

NO FELONY

CONVICTIONS or any other legal prohibitions against possessing firearms. Who You Are (The Ideal Candidate)

Strong Work History:

You have a steady, reliable employment background that shows you stick with your commitments and take your jobs seriously. Continued Desire to

Improve:

You are coachable, welcome constructive feedback, and are always looking for ways to sharpen your skills and improve store processes.

High Accountability:

You take ownership of your responsibilities, admit when mistakes happen, and actively work to fix them. You don't pass the buck.

Responsible:

You take personal responsibility for the accuracy of your work. You understand the high-stakes nature of our inventory and treat federal paperwork with the utmost care.

Respectful & Professional:

You treat all customers, coworkers, and vendors with dignity and respect. You maintain a helpful, welcoming attitude at all times. Thrives in a

Fast-Paced Environment:

You enjoy an active, high-energy workday and can pivot quickly between processing inventory and helping customers without missing a beat.

Highly Self-Motivated:

You take ownership of your day, don't wait to be told what to do, and actively look for ways to be productive.

Natural Leadership Skills:

You take ownership of your work area, lead by example, and are comfortable guiding or training others as the team grows. Uncompromising Attention to

Detail:

You double-check your work, notice the small things, and take pride in accuracy—whether counting stock or processing strict federal paperwork. A Hard Worker with

Hustle:

You take initiative to get things done and enjoy staying busy.

Great Phone Presence:

You are well-spoken, polite, and confident when speaking with customers over the phone.

Reliable & Punctual:

You show up on time, do what you say you are going to do, and can be counted on by your crew.

Team-Focused:

You understand that we win as a team. You are always willing to jump in and help a coworker with order fulfillment or stocking.

Key Responsibilities Inventory & Receiving Inbound Logistics:

Receive, unload, and inspect incoming shipments for accuracy and quality.

Verification:

Verify received items against purchase orders to ensure correct quantities and exact models.

Stocking & Organization:

Record inventory movements in the system and stock items in designated locations with clear labeling.

Order Fulfillment:

Assist with order picking, packing, and shipping activities as needed.

Customer Service & Retail Operations In-Store Support:

Greet and assist retail customers walking into the store with a welcoming attitude.

Sales & Background Checks:

Guide customers through the firearms purchase process, including accurately processing background checks through the FBI National Instant Criminal Background Check System (NICS). NFA & Class 3

Transfers:

Assist customers with ATF Class 3 Special Occupational Taxpayer (SOT) transfers, ensuring all National Firearms Act (NFA) rules and paperwork are followed precisely.

Digital Support:

Respond to customer inquiries via email regarding product availability and order statuses.

Phone Support:

Answer incoming calls professionally, answering questions or directing calls appropriately.

Requirements Experience & Reliability:

A strong, proven work history demonstrating longevity and commitment to previous roles.

Growth Mindset:

A strong desire to learn, grow, and continuously improve daily operations.

Regulatory Compliance:

Extreme attention to detail and personal responsibility when completing federal paperwork, processing NICS background checks, and assisting with Class 3 SOT transfers.

Leadership & Initiative:

Demonstrated self-motivation, accountability, leadership skills, and the ability to solve problems independently.

Communication Skills:

Excellent verbal and written communication skills for assisting customers in person, over the phone, and via email.

Core Skills:

Strong attention to detail, accuracy in record-keeping, and basic math skills for inventory counts.

Tech Skills:

Familiarity with computers and the ability to navigate web-based databases (like NICS and ATF eForms). We will train on specific inventory software.

Physical Demands:

Ability to stand for extended periods and lift heavy loads safely during shift hours.

Bonus Points:

Familiarity with firearms or NFA items is a huge plus! Industry & Safety Requirements (Strictly Enforced):

NO FELONY CONVICTIONS

Due to federal regulations regarding firearms handling, applicants must have a clean criminal record with no felony convictions. Must be 21 years of age or older (required for handling handguns).

Drug-Free Workplace:

We are a drug-free environment. All applicants must be able to pass a drug screening. Benefits & Perks Employee discount A supportive, team-focused work environment with deep roots in the community Location Twin Falls, ID 83301 (Required)

Pay:

$15.00

$16.

00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Ability to

Commute:

Twin Falls, ID 83301 (Preferred)

Work Location:

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