Job Description
View More Jobs Inside Sales Elgin, IL, United States (On-site) Be the First to Apply
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission :
"Create the Extraordinary" Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence." Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary The Inside Sales Host's foremost role is to act as the primary growth engine for VIP marketing, responsible for outbound sales telemarketing to a broad range of Grand Victoria guests. In this role, the team member will develop strategic relationships with guests and consistently convert sales activities into casino trips. Inside Sales Hosts will exude exceptional motivation to serve while building rapport through commercial awareness and anticipating guest needs in creation of their pre-trip itinerary. As an intuitive and creative problem solver, the Inside Sales Host constantly strives to delight our guests and be confident in their ability to meet goals set forth by the management team. The Inside Sales Host needs to be resilient, tenacious, and committed to personalizing interactions to drive performance that is highly measured. In addition, this team member should have a keen sense of personal ambition, excellent telephone communications skills, and the ability to engage others to commit to action. How You Will Create the Extraordinary Responsible for developing and maintaining coded player book through direct mail, email, telemarketing, and leveraging databases. Must be able to build and maintain relationships with guests primarily through phone interactions. Projects warmth and enthusiasm on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation. Must be able to work independently and remain focused on hitting monthly call goals. Ability to communicate effectively over the phone, email and text. Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned customers Ensures seamless hand off of guest pre-trip itinerary for flawless on-property execution Responds to and consistently meets the needs of guests within departmental guidelines Clearly communicates programs/services to necessary people and keeps them informed of changes that may affect the business Must be knowledgeable of all happenings on property and in market. Keep track of exiting products/services and/or progress on new initiatives Develop skills to handle increasingly complex matters Politely gives consistent, timely and accurate information and finds answers when unsure Perform all tasks that may be assigned in the future. What You Will Need Must be 21 years of age or older College Degree preferred, or 3-5 years prior experience in a casino, hotel, guest service, host or other account management experience in the gaming industry. Ability to provide own transportation to off-property locations. Must be able to obtain and maintain a gaming license. Strong understanding of "in person" guest service. Ability to sit, walk and use of telephone throughout entire shift. Ability to lift, carry and manipulate supplies weighing up to 40 pounds. Requires bending and/or reaching from floor level to approximately 6 feet in height. Requires normal vision and hearing range, eye/hand coordination and ability to distinguish letters and symbols, proficient with working regular office equipment (computer, telephone, radio, and copy machine); excellent customer service skills and have a professional demeanor. Ability to communicate directly, telephonically, and electronically with co-workers, guests, general public, management both verbally and in writing. Understand and comply with all policies and procedures, job description, and all other instructions. Work is performed in an office environment or casino floor. Requires regular face-to-face interaction with guests and co-workers, as well as interactions over the phone. Ability to tolerate varying conditions of temperature, noise levels; illumination and air quality. Must always present a professional appearance and demeanor. Ability to work flexible shifts. Salary Range:
$ 48,000-$55,000 annually (Depending on experience) Benefits :
Full Time Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts; Incentive Bonus Program. TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 84969 Job Category Sales and Marketing Job Schedule Full time Locations Grand Victoria Casino (On-site)
