Inside Sales Representative

Job Title:

Inside Sales Representative -

Packaging Solutions Location:

Huntley IL. Position Summary The Inside Sales Representative is responsible for supporting and growing customer accounts while actively pursuing new business opportunities within the packaging industry. This role combines strong customer service and account management with a proactive sales mindset focused on identifying opportunities and driving revenue growth.

The position involves quoting, order management, and relationship development for corrugated packaging, custom boxes, pallets, lumber, and other packaging materials. The Inside Sales Representative will work closely with customers, outside sales, purchasing, and operations to deliver accurate quotes, secure new business, and ensure timely delivery of packaging solutions. Key Responsibilities Customer Support & Account Management Serve as the primary point of contact for assigned customers for daily packaging needs. Respond to customer inquiries regarding packaging products, pricing, availability, and specifications. Maintain strong relationships with customers through responsive communication and problem resolution.

Support outside sales representatives by managing quotes, follow-ups, and internal coordination.

Sales & Business DevelopmentIdentify and pursue new sales opportunities through phone outreach, email communication, and referrals.

Prospect companies that use corrugated packaging, pallets, lumber, and related packaging materials.

Grow existing accounts by introducing additional packaging products and solutions.

Follow up consistently on open quotes to convert opportunities into orders.

Quoting & PricingPrepare and deliver accurate quotes for corrugated boxes, custom packaging, pallets, lumber, and other packaging materials.

Work with vendors and internal purchasing teams to source pricing and lead times.

Review customer specifications including box dimensions, board grades, flute types, and packaging requirements.

Ensure quotes are returned to customers quickly (goal of 24-48 hours).Order Entry & Order ManagementEnter and process customer orders accurately in the company ERP or CRM system.

Confirm order details including pricing, specifications, delivery dates, and quantities.

Track orders and communicate status updates to customers.

Coordinate with operations and vendors to ensure on-time delivery.

Product Knowledge & Packaging SupportDevelop strong knowledge of corrugated packaging styles, materials, and applications.

Assist customers in selecting the most cost-effective packaging solutions.

Understand packaging terminology including box styles, flute types, board grades, and pallet specifications.

Internal CoordinationWork closely with purchasing, logistics, and operations to ensure efficient order fulfillment.

Communicate customer requirements clearly to internal teams.

Maintain accurate records of quotes, orders, and sales activity. Qualifications Required 2+ years of inside sales, customer service, or B2B sales experience Strong communication and relationship-building skills Excellent attention to detail and organizational abilityAbility to manage multiple quotes and orders simultaneouslyProficiency with Microsoft Office and ERP/CRM systems Preferred Experience in the packaging industry, particularly corrugated packaging Knowledge of box styles, board grades, and packaging specifications Experience sourcing or purchasing packaging materials Key Competencies Customer-focused mindset Proactive sales and opportunity identification Strong follow-up discipline Problem-solving and negotiation skills Time management and prioritization Ability to thrive in a fast-paced environment Performance Expectations / KPIs Quotes returned within 24-48 hoursHigh accuracy in order entry and order managementConsistent quote generation and pipeline activityGrowth of existing accounts through cross-selling packaging solutionsNew customer opportunities identified and developedSame-day response to customer inquiriesStrong coordination with purchasing and operations to meet delivery commitments

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance

Work Location:

In person