Event Sales Coordinator

Event Sales Coordinator Enchanted Castle Lombard, IL Job Details Full-time From $50,000 a year 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Employee discount Qualifications Interpersonal skills Sales Spreadsheets In-person customer service Business development Sales management systems proficiency Organizational skills CRM system proficiency Marketing operations Time management Full Job Description Haunted Trails and Enchanted Castle are some of Chicagoland's most famous Family Entertainment Centers that has been providing affordable fun since 1977. Whether it's celebrating birthdays, school outings, company events, or family and friends gathering together, we have everyone's favorite games and attractions! Guests come out to enjoy our award-winning Miniature Golf Courses, Go-Karts, Batting Cages, Amusement Rides, Games, Escape Rooms, and restaurants!

Job Summary:

We are looking for a dynamic, high-energy Sales Coordinator to join our team! This position is responsible for new business development and customer retention for all three of our Family Entertainment Centers. As the heartbeat of our brand, you will be responsible for filling our center's with families, groups, and party-goers. ​In this role, you won't just be sitting behind a desk; you'll be on the floor capturing the "wow" moments of our guests, designing eye-catching promotions, and building lasting relationships within our community. From boosting birthday party bookings to launching viral social media campaigns, your goal is simple: Make Haunted Trails & Enchanted Castle the #1 destination for fun in our area. This includes managing incoming booking calls and conducting outgoing sales calls in addition to pre-planning group outings, corporate events, and meeting functions held at both Haunted Trails locations. This position will also oversee the execution and guest experience for all group events held at the parks. (The person accepting this position will work out of our Enchanted Castle location but must be able to commute to both of our Haunted Trails locations when necessary. Burbank and Joliet.)

Accountabilities:

Initiating new leads and business opportunities to grow overall sales. Maintaining existing customer relationships to generate repeat group business. Maintain the group execution standards set by Haunted Trails. Following up with group contacts regarding event/package details and answering any questions before arrival.

LeadGeneration :

Create and manage social media, email, and digital ad campaigns specifically designed to generate inquiries for birthday parties and group events.

Brand Content:

Capture real-time photo/video content of our centers to maintain a high-energy presence on TikTok, Instagram, and Facebook. Representing Haunted Trails and Enchanted Castle at outside tradeshows, expos, community and business events.

Principal Duties and Responsibilities:

Weekly administrative duties include the following: Planning Group area execution. Managing incoming phone calls and following up with customers regarding event details and questions. Drafting sales materials and correspondence (i.e. presentations, contracts, proposals, etc.) Sales outreach to book new events via direction from the Marketing & Sales director. Communicating details related to group events to the appropriate operations managers.

Skills/Competencies Required:

Proficient in computer software including Microsoft Excel, and CRM (CenterEdge preferred). Solid time management, organization, and prioritization skills; ability to work with little or no direct supervision. Excellent customer service orientation and focus on customer satisfaction required. Strong people skills with the ability to communicate details to guests without confusion.

Education, Qualifications, and Experience:

Previous sales experience of no less than 3 years . Able to manage a high-volume workload. Ability to work nights/weekends when needed. Excellent verbal and written communication skills. Outgoing personality with a positive attitude towards the guest and guest experience. Must be a team-player with a "can do" attitude. Haunted Trails & Enchanted Castle are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Parental leave Vision insurance

Experience:

Marketing:

1 year (Preferred)

Sales:

3 years (Required)

Work Location:

In person