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Customer Success Specialist
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Woven
Carmel, IN (In Person)
$55,000 Salary, Full-Time
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Job Description
Customer Success Specialist Woven - 2.9 Carmel, IN Job Details Full-time From $55,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Attention to detail Data-driven problem-solving Data accuracy checks Full Job Description Seeking a Detail-Driven Problem Solver Who Thinks Like a Workbook Woven is actively seeking a Customer Success Specialist to be the engine behind smooth customer onboarding and ongoing support. You'll partner with our Customer Success Managers as the detail-oriented backbone of the team: building configurations, troubleshooting issues, and keeping customer data clean and accurate. We need someone who considers themselves a perfectionist within their area of expertise yet thrives with a variety of job responsibilities. We believe great companies are built by talented people working together to achieve a common goal, guided by four shared values: Respect for each other and our customers, a commitment to Educate by never letting up on learning or teaching, Balance that has us doing whatever it takes while honoring each person's work-life balance, and a drive to Serve the customers who count on us. Responsibilities and Role Overview
- Strategic data thinker who structures information like a well-built workbook, with clean inputs, clear logic, and reliable outputs
- Strong data analysis instincts: spot patterns, surface anomalies, and turn raw data into clear answers
- Logical, methodical troubleshooter who can untangle a configuration issue and explain the fix clearly
- Partner closely with the Customer Success team to deliver fast, accurate onboarding and ongoing support
- Build and maintain customer configurations, templates, and assignments inside Woven
- Guide customers to success through amazing onboarding, training and follow-up
- Respond to customer questions, issues and needs as if your grandmother was asking
- Create clear Help Articles and Videos to drive customer success and adoption
- Seek out at-risk customers and educate them on how to get out of their own way
- Advocate for your customers inside Woven
- Regularly acquire product knowledge and become the go-to resource
- Full-time, salaried with group medical, paid vacation and 401k
- Based out of our Carmel, IN office: first 90 days in office, then 2 to 5 days a week in office thereafter To apply, please complete this short survey.