Job Description
Job description A World-Class Team BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We're a team built on purpose and opportunity. Join us and be part of something meaningful. Why You'll Love Working at BJ's At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow. Here's just some of what you can look forward to:
Weekly Pay:
Get paid every week so that you can manage your money on your terms. Free BJ's Memberships:
Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. Generous Paid Time Off:
Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave. Flexible and Affordable Health Benefits:
Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle. 401(k) Retirement Savings Plan:
Build your financial future with a company match (available to team members 18 and older). Employee Stock Purchase Plan:
Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount. •Eligibility requirements vary by position. General Responsibility:
Reports to assigned B2B Sales and Development Manager. Focused on growing revenue and margin by retaining existing, targeted customers in an assigned territory. Utilizes company supplied equipment, existing IT systems, and business processes to prepare purchase documents for customers. Follows up on all referral leads to maximize selling efforts. Works directly with customers virtually or through visitations at Clubs or at their business location(s). Ability to work in a fast - paced environment that will include some data entry tasks for preparing customer orders. Collaborate with internal departments as needed to satisfy customer needs and requests. Execute B2B plans and strategies to accomplish the organizational objectives Responsibilities:
Communicate BJ's B2B business model and value to clients Connect with clients in person, via zoom/teams, email, or phone to understand their business model and needs to increase efficiency and incremental sales Collect and analyze client data to learn and discern client behavior Build client relationships that maintain current categories of business while also expanding into new categories and articles Collaborate with internal departments and stake holders to facilitate client's needs and fulfillment Ability to keep accurate customer records Discover and maintain deep knowledge of BJ's products, services, and value proposition Resolve client complaints, assist in returns or refunds, and prevent additional issues by improving processes Maintain awareness of markets, industry trends, competitor activities and client problems to communicate appropriate recommendations to management staff Deliver revenue and margin growth within your assigned territory Utilize the most economical means available for travel and meeting costs to stay compliant with company policies Skills and Qualifications:
Bachelor's degree in sales, communications, or related field preferred. Exceptional verbal and written communication skills. Ability to collect, track and analyze data to draw insights that can be applied to client's needs. Proven problem-solving skills. Excellent active listening skills. Build rapport and collaborate with BJ's stakeholders, vendors, and clients. Advanced understanding of consumer behaviors and industry trends. Be able to teach and learn new ideas and processes. Capable of discovering solutions to client issues independently while collaborating with internal departments to ensure a best-in-class client-company relationship. What Does an Account Manager Do? Ensure client needs are understood and satisfied Build and manage client relationships Grow year-over-year revenue and margin dollars in an assigned territory. Collect and discern information to ensure BJ's offerings meet the individual needs of client Teach, coach, and motivate clients to implement strategies and tactics that deliver the entire BJ's quote-to-cash process in a mutually beneficial, profitable manner Utilize Salesforce to maximize client engagement Execute monthly and quarterly reviews with clients Leverage article promotions to engage clients and drive high volume sales Account Manager Experience and Requirements:
Bachelor's degree preferred 2-5 years proven sales experience in the same or a related field Exceptional verbal and written communication skills Ability to collect, track and analyze data to draw insights that can be applied to customer needs Demonstrated problem-solving skills Excellent active listening skills Ability to build rapport and collaborate with BJ's stakeholders, vendors, and with clients Be able to learn and teach new ideas and processes In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $47,500.00 - $63,000.00 We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses. Who We Are BJ's Wholesale Club is driven by a powerful purpose: we take care of the families who depend on us. More than 8 million members rely on us for unbeatable value and convenience. Headquartered in Marlborough, Massachusetts, BJ's is a leading membership warehouse club with over 250 clubs, nearly 200 BJ's Gas® stations and eight distribution centers across 21 states - and growing. BJ's offers the highest-quality fresh produce, meat, deli and bakery items as well as apparel, electronics, home goods and more - all at unbeatable value. Our members shop how and when they want, whether it's in our clubs, online or with curbside pickup.
