Resort Group Coordinator

Group Coordinator -

Job Description Ocean Edge Resort & Golf Position Title:

Group Coordinator Department:

Sales & Events /

Reservations Reports To:

Director of Sales Position Summary The Group Coordinator supports the Sales and Events team in the planning, coordination, and execution of group bookings and events. This role serves as a key liaison between clients, internal departments, and hotel operations to ensure a seamless and elevated guest experience that reflects the luxury standards of Ocean Edge Resort & Golf. The ideal candidate is highly organized, detail-oriented, service-driven, and passionate about luxury hospitality. Key Responsibilities Coordinate all administrative aspects of group bookings, meetings, and special events Prepare rooming lists, and group resumes Maintain accurate group records within hotel systems and ensure all information is updated promptly Serve as a point of contact for clients, travel advisors, meeting planners, and vendors Liaise with departments including Front Office, Housekeeping, Food & Beverage, and Catering to ensure flawless execution of group programs Monitor room blocks, pickup reports, and billing instructions Assist the Sales and Events team with site inspections and client visits Coordinate VIP amenities, special requests, transportation, and personalized guest experiences Ensure all group arrangements align with brand standards and client expectations Support post-event follow-up, invoicing, and client feedback processes Maintain confidentiality and professionalism in all guest and client interactions Qualifications & Skills Previous experience in luxury hospitality, group sales, catering, reservations, or event coordination preferred Strong organizational and multitasking abilities Excellent verbal and written communication skills High attention to detail and problem-solving capabilities Proficiency in Microsoft Office and hotel management systems such as Opera, Delphi, or similar platforms Ability to work in a fast-paced environment while maintaining exceptional service standards Professional presentation and demeanor consistent with a luxury brand environment Flexible schedule including evenings, weekends, and holidays as business demands require Preferred Attributes Passion for luxury travel and hospitality Strong interpersonal and relationship-building skills Ability to anticipate guest and client needs Collaborative team player with a positive attitude Experience working with high-profile clientele or luxury events is an asset Typical Duties May Include Managing group rooming lists and reservation changes Coordinating welcome amenities and VIP arrivals Preparing daily event and arrivals reports Assisting with wedding, corporate, incentive, and leisure group coordination Supporting revenue opportunities through upselling and personalized service Other duties as assigned

Pay:

$25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person