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Inside Sales and Customer Service Representative for Established Manufacturers Rep Agency Needed
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Futura Sales
Sudbury, MA (In Person)
$50,000 Salary, Full-Time
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Job Description
Inside Sales and Customer Service Representative for Established Manufacturers' Rep Agency Needed Futura Sales Sudbury, MA Job Details Full-time $50,000 a year 2 hours ago Benefits Health insurance 401(k) Flexible spending account Paid time off Qualifications Interpersonal skills Customer service Inside sales Microsoft 365 proficiency Full Job Description Established independent manufacturers' representative agency serving the wholesale plumbing and building products industry throughout New England. We partner with leading manufacturers and work closely with wholesale distributors and their customers to drive sales growth, support projects, and build lasting relationships. Position Overview This is an in-office inside sales and customer service role based out of our Sudbury, Massachusetts office. You will be a day-to-day point of contact for our wholesale distributors, showrooms, and counter staff, handling inbound orders, product questions, and follow-up. You will also support our outside sales team and our manufacturer partners by keeping orders moving, opportunities current, and customers informed. This role is ideal for someone who is organized, dependable, and enjoys helping customers solve problems. Strong communication, attention to detail, and a willingness to learn the plumbing and building products business are essential. Key Responsibilities Serve as an inside contact for wholesale distributors, showroom personnel, and counter staff across New England Process incoming orders received by phone and email, confirming pricing, availability, and lead times Respond to product, pricing, and stock inquiries in a timely, professional manner Coordinate with manufacturers on order status, freight, lead times, returns, and warranty questions Support outside sales representatives by following up on open opportunities, sample requests, and customer commitments Maintain accurate records of orders and customer activity using Excel and internal tracking tools Stay current on product updates, new launches, and manufacturer initiatives, and share that information with customers Provide general office and team support as needed in a small, collaborative environment Qualifications 1 to 2 years of customer service, inside sales, order entry, or related office experience preferred; the right entry-level candidate with a strong work ethic will be considered and trained Excellent phone manner and written communication skills; professional email etiquette is a must Highly organized with strong attention to detail and follow-through Comfortable juggling multiple tasks, customers, and priorities throughout the day Proficient in Microsoft 365 (Outlook, Excel, Word) Friendly, dependable, and a team player who works well in a small office setting Experience in plumbing, mechanical, HVAC, kitchen and bath, or building products is a significant plus but not required Must be able to reliably commute to our Sudbury, Massachusetts office five days per week Schedule and Work Environment This is a fully in-office position based at our Sudbury, Massachusetts location. Hours are Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break. Our office is a small, open-office, team-oriented environment where you will work directly alongside our outside sales team, operations staff, and ownership. Established independent manufacturers' representative agency serving the wholesale plumbing and building products industry throughout New England. We partner with leading manufacturers and work closely with wholesale distributors and their customers to drive sales growth, support projects, and build lasting relationships. Position Overview This is an in-office inside sales and customer service role based out of our Sudbury, Massachusetts office. You will be a day-to-day point of contact for our wholesale distributors, showrooms, and counter staff, handling inbound orders, product questions, and follow-up. You will also support our outside sales team and our manufacturer partners by keeping orders moving, opportunities current, and customers informed. This role is ideal for someone who is organized, dependable, and enjoys helping customers solve problems. Strong communication, attention to detail, and a willingness to learn the plumbing and building products business are essential. Key Responsibilities Serve as an inside contact for wholesale distributors, showroom personnel, and counter staff across New England Process incoming orders received by phone and email, confirming pricing, availability, and lead times Respond to product, pricing, and stock inquiries in a timely, professional manner Coordinate with manufacturers on order status, freight, lead times, returns, and warranty questions Support outside sales representatives by following up on open opportunities, sample requests, and customer commitments Maintain accurate records of orders and customer activity using Excel and internal tracking tools Stay current on product updates, new launches, and manufacturer initiatives, and share that information with customers Provide general office and team support as needed in a small, collaborative environment Qualifications 1 to 2 years of customer service, inside sales, order entry, or related office experience preferred; the right entry-level candidate with a strong work ethic will be considered and trained Excellent phone manner and written communication skills; professional email etiquette is a must Highly organized with strong attention to detail and follow-through Comfortable juggling multiple tasks, customers, and priorities throughout the day Proficient in Microsoft 365 (Outlook, Excel, Word) Friendly, dependable, and a team player who works well in a small office setting Experience in plumbing, mechanical, HVAC, kitchen and bath, or building products is a significant plus but not required Must be able to reliably commute to our Sudbury, Massachusetts office five days per week Schedule and Work Environment This is a fully in-office position based at our Sudbury, Massachusetts location. Hours are Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break. Our office is a small, team-oriented environment where you will work directly alongside our inside team, outside sales team, operations staff, and ownership. Compensation and Benefits Competitive base salary Health insurance 401(k) Flexible spending account Paid time off Small-team culture with direct access to leadership Why Futura Sales? This is a well-established agency with deep, trusted relationships across New England's wholesale plumbing and building products channel. We offer a stable, supportive, team-driven environment where your work has a direct impact on customers, sales, and the success of the business. For the right person, this role can be the start of a long-term career in a specialized industry, with a clear path to take on more responsibility over time. If you are dependable, customer-focused, and excited to learn a new industry, we would love to hear from you.