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Inside Sales Representative
Job
Fel-Tech Hammer
Worcester, MA (In Person)
$63,905 Salary, Full-Time
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Job Description
About the role Can you help solve problems? We are looking for a motivated and technically savvy inside sales representative to join our team. In this role, you will be the primary point of contact for customers seeking repair services, parts, and maintenance solutions for hydraulic equipment. You will build lasting relationships with contractors, fleet managers, and equipment operators, helping them minimize downtime and get the right service at the right time. Key responsibilities Respond to inbound service inquiries via phone, email, and web portal; qualify leads and convert them into repair orders or service agreements Proactively reach out to existing and prospective customers to offer preventive maintenance packages, service contracts, and repair solutions Prepare and present service quotes, follow up on outstanding estimates, and negotiate pricing within approved guidelines Coordinate with shop technicians, parts department, and service managers to ensure accurate lead times, parts availability, and job scheduling Maintain and update CRM records with customer interactions, opportunities, and pipeline status; generate weekly activity and sales reports Identify cross-sell and upsell opportunities such as parts upgrades, Support outside sales reps and service advisors with quotes, customer follow-up, and account research Stay current on industry trends, equipment makes and models, and competitor offerings to better advise customers Key Skills Ability to read a parts breakdown Ability to understand part numbers Attention to detail Ability to bounce back after making a mistake Excellent phone skills Inventory management software skills