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Job Description
Sales Team Leader Dogtopia - 2.7 Baltimore, MD Job Details Full-time From $18.50 an hour 1 day ago Benefits Paid training Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Qualifications Deal closing Objection handling (sales technique) Customer communication Customer relationship building Management Team supervision Managing teams in a customer support role Client rapport building Sales team management Team development Supervising experience Dog handling Sales coaching Leading team collaboration initiatives Communication with pet owners Guest rapport building Sales leadership Closing sales leads Marketing Full Job Description Sales Team Leader - Dog Daycare (Full-Time) Want to bring your dog to work? Are you ready to try something new? Bring joy to dogs and their families! Pay starts at $18.50/hour with opportunity for commission payments based on what you sell! Dogtopia is the leading dog daycare, boarding, and spa brand committed to enriching the lives of dogs and the people who love them. Our mission is to provide a safe, fun, and loving environment where dogs thrive and pet parents feel confident and supported. At Dogtopia, we don't just sell daycare: We build trust, create meaningful connections, and deliver an experience that keeps families coming back. We are seeking a confident, people-first Sales Team Leader who can inspire our sales team, lead by example, and turn thoughtful conversations into consistent results, while sharing the Dogtopia mission.
Position Overview:
The Sales Team Leader is a hands-on leader responsible for driving lead conversion, strengthening pet parent relationships, and elevating front desk performance. This role works alongside the General Manager and Canine Coach Trainer, modeling best practices, coaching conversations, and influencing daily behaviors that support growth, retention, and an exceptional guest experience. This is a working supervisor role, ideal for someone who thrives on connection, accountability, and positive influence.
Key Responsibilities:
Sales Leadership & Influence Lead by example at the front desk, consistently modeling mission-led, relationship-based sales conversations Influence and motivate the front desk sales team to confidently connect with pet parents and convert leads Reinforce consistent language, tone, and process aligned with the Dogtopia mission and brand standards Support the General Manager in driving sales performance, lead conversion, and booking goals Lead Conversion & Client Experience Oversee lead follow-up efforts including calls, emails, and inquiries to ensure timely, thoughtful outreach Coach team members on booking meet & greets effectively Identify opportunities to improve the guest journey from first inquiry through enrollment Handle elevated pet parent questions or concerns with professionalism and care Coaching & Development Provide real-time feedback, encouragement, and coaching to front desk associates Support onboarding and ongoing training for new front desk team members Help build confidence and consistency across the team through observation and guidance Front Desk Operations Support daily front desk operations including check-ins, check-outs, scheduling, and payment processing Ensure accurate client records are maintained in Dogtopia systems Help maintain a clean, organized, and welcoming front desk and lobby environment Assist with community events, outreach efforts, and in-store promotions Requirements 2+ years of customer-facing, sales-focused experience (retail, hospitality, fitness, or pet care preferred) Demonstrated ability to influence, coach, or lead others in a sales or service environment Strong communication skills with a natural ability to build trust and rapport Comfortable recommending services, overcoming objections, and closing with confidence Organized, proactive, and calm in a fast-paced environment Passion for dogs and comfort working with dogs of all sizes Flexible availability, including weekends and holidays The Dogtopia WayWe LOVE life unconditionally like a dog We STAY loyal to our pack We CHASE the highest standards of safety We PLAY to our fullest potential We TREAT every day like it's the
Most Exciting Day EverJob Type:
Full-Time Benefits:
Free dog daycare and spa services, flexible schedule, paid training
Experience:
Sales - 2 years (Preferred)
Location:
Scottsdale, AZ 85260 (Preferred)
Work Location:
In person
Job Type:
Full-timeBenefits:
401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Experience:
Marketing:
1 year (Preferred)
Work Location:
In person
Job Type:
Full-timeBenefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to applyApplication Question(s): Tell me a story involving a dog! Do you consider yourself a closer, as in ability to close a sale? Ability to
Commute:
Scottsdale, AZ 85260 (Required)
Work Location:
In person
Pay:
From $18.50 per hour
Benefits:
Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance
