Jones Junction Internet / BDC Manager

Jones Junction Internet / BDC Manager Jones Junction - 3.2 Bel Air, MD Job Details Full-time $50,000 - $100,000 a year 3 days ago Benefits Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Qualifications Optimizing workflow processes Customer follow-ups Team leadership Team development Sales performance monitoring (sales process improvement strategies) Sales coaching Sales management systems proficiency Prospecting CRM system proficiency Appointment scheduling Process improvement planning Sales leadership Lead generation activity metrics tracking Sales follow-up Team building Analytics Full Job Description Internet / BDC Manager Job Description A high-volume Jones Junction automotive dealership is seeking an experienced and results-driven Internet/BDC Manager to maximize every sales opportunity generated through our lead channels. The ideal candidate will have a proven track record in automotive lead management, customer engagement, appointment setting, and follow-up processes. This individual must be passionate about delivering an exceptional customer experience while ensuring that every lead is handled promptly, professionally, and consistently throughout the sales cycle. This position requires a strong leader who can handle leads, process improvement, and measure results. Experience with CRM systems and lead management best practices is essential. Knowledge of Focus CRM is a plus but not required. Key Responsibilities Focus on lead conversion and appointment generation. Create, implement, monitor, and continuously improve all internet and BDC lead-handling processes. Ensure all incoming leads receive immediate, professional, and personalized responses across phone, email, text, and chat channels. Drive appointment-setting performance and improve show rates through effective follow-up strategies. Monitor lead activity daily to ensure no opportunities are missed and that all prospects receive consistent communication. Oversee CRM utilization, data integrity, workflow compliance, and customer follow-up activities. Establish accountability standards for lead response times, follow-up frequency, and appointment conversion metrics. Train team members on best practices for customer engagement, objection handling, and relationship building. Analyze lead sources, conversion rates, appointment metrics, and closing ratios to identify opportunities for improvement. Develop and execute long-term customer follow-up campaigns to maximize sales opportunities. Collaborate closely with sales management to ensure a seamless transition from lead to showroom appointment and vehicle delivery. Monitor third-party lead providers and phone vendors to ensure maximum performance and return on investment. Prepare and present regular reports on BDC performance, lead trends, response times, appointment activity, and sales results. Requirements Previous Automotive Internet/BDC experience required. Proven success managing high lead volumes and driving appointment-to-sale conversions. Strong understanding of CRM systems, lead management, and customer follow-up processes. Exceptional verbal and written communication skills. Outstanding leadership, coaching, and team development abilities. Strong organizational and time-management skills with the ability to prioritize multiple tasks in a fast-paced environment. Highly analytical with the ability to track performance metrics and identify growth opportunities. Self-motivated, goal-oriented, and committed to delivering exceptional customer experiences. What Success Looks Like Fast and consistent lead response times. Increased appointment-setting and show rates. Improved lead-to-sale conversion percentages. Strong CRM compliance and follow-up execution. A highly motivated BDC person focused on customer engagement and results. Consistent achievement and surpassing of monthly sales and appointment goals.

Explore Jones Junction's Benefit Package Paid Time Off:

40 hours available each calendar year for full-time and part-time employees, beginning after 106 days of employment. Multiple tiers of PTO for full-time employees with seniority beyond 5 years.

Personal Time:

32 hours available each calendar year for full-time employees, beginning after 1 year of employment.

Core Benefits:

Medical, Dental & Vision plans are available for full-time employees and their families, effective the first of the month following 60 days of employment.

Voluntary Benefits:

Short Term Disability, Long Term Disability, Universal Life, On and Off the Job Accident Insurance, Critical Illness Insurance, Cancer Insurance, and Legal Assistance Insurance plans are available for full-time employees, effective the first of the month following 60 days of employment.

Retirement Savings:

3% auto enrollment into a 401(k) Target Date Fund for full-time and part-time employees, beginning after 1 year of employment, and at least 1,000 hours of service.

Employee Assistance Program:

EAP available to all employees and their households, beginning the first day of employment.

Job Type:

Full-time Pay:

$50,000.00 - $100,000.00 per year

Work Location:

In person