Sales Support Specialist

Sales Support Specialist About FlexTG FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class—we're in a class of our own. Location & Work Arrangement 100% in-office position in Hunt Valley, MD. Position Summary FlexTG is seeking a detail-oriented and proactive Sales Support Specialist to join our team in Hunt Valley, MD. In this role, you will partner closely with the Sales organization to support business development efforts, manage customer financial and post-sale needs, and ensure a seamless experience for both internal teams and clients. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in supporting high-performing sales teams. Key Responsibilities Provide timely follow-up and responses to sales requests and escalations Act as a liaison between customers, end users, and internal teams regarding billing, contracts, and service-related inquiries Prepare reports, documentation, and supporting materials for the Sales team Support region-wide post-sale activities and customer account needs Assist with business development efforts by ensuring smooth operational and administrative support Maintain strong communication with internal stakeholders to resolve issues efficiently Travel up to 10% as needed Support additional team functions and responsibilities as assigned Minimum Qualifications Background in customer service or customer-facing support role Strong written and verbal communication skills Excellent time management and organizational skills Self-motivated with the ability to work independently Intermediate computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) Ability to multitask and prioritize in a fast-paced environment Must be able to follow company policies and procedures Preferred Qualifications Bachelor's degree Experience with ServiceNow or similar ticketing systems Experience supporting sales teams or working in a post-sales support environment Strong problem-solving skills and a proactive mindset Additional Requirements Employment is contingent upon the successful completion of a background check and drug screening. EEO Statement FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.