Inside Sales Support

REPORTS TO

General Manager

CLASSIFICATION

Non-Exempt

POSITION SUMMARY

Responsible for managing specific accounts assigned to designated Account Managers. Provides support to Account Managers by maintaining and growing a profitable client base. Ensures exceptional customer service through accurate order placement, timely follow-up, and precise quoting.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Safety First - 24/7 Adhere to all company safety policies and procedures. Take personal responsibility for your own safety and the safety of others. Actively participate in safety huddles and utilize the Safety Observation System (SOS). Promptly report unsafe conditions and behaviors. Consistently use required Personal Protective Equipment (PPE) in designated areas. Meet with Account Managers daily. Work with the store's systems. Ensure quotes are available for proper billing in the shipper's office. Responsible for sales to assigned accounts: Understand pricing policies and clearly communicate any acceptance deadlines on quotations subject to later acceptance. Maintain familiarity with yard inventory and surplus items. Prepare estimates and/or quotations. Maintain a communication record for all existing and prospective contractor customers assigned: Stay informed about competitor pricing. Maintain satisfactory knowledge of the products expected to sell: Know current pricing and inventory levels. Handle minor complaints (refer major issues to a manager). Understand profit, gross profit dollars, and margin. Sell integrated products. Work toward achieving gross margin goals. Wear company clothing. Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

. Able to communicate with customers and employees, using verbal and written skills. Strong math skills with the ability to accurately read orders, follow instructions, and complete required forms. Solid people skills to enable the building of successful work relationships with operational people as well as sales support.

DESIRED EDUCATION/EXPERIENCE

High school diploma or GED. Post secondary education preferred. Experience in sales in the Lumber and Building Materials industry preferred.

REPETITIVE PHYSICAL DEMANDS

Lift 60# from floor to waist; lift 40# from waist to shoulder. Carry 60# over a distance exceeding 12 feet. Push 60# in a wheeled cart. Bend, stoop, or squat to floor level repeatedly. Stand for long periods of time. Sit for long periods of time. Reach overhead to grasp materials. Work inside a controlled environment, but prepared to go outside if needed. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the job role. They may change, or new ones may be assigned at any time with or without notice. Benefits Unique culture focused on safety, shared leadership, and respect for all voices Work-life balance, consistent schedules (40-hour average work week and no nights or weekends) Insurance options including health, dental, life, short term disability and additional voluntary benefits such as accidental insurance for you and/or family members 401(k) plan with a company discretionary match and free access to investment advisors Paid time off for vacation, sick/flex time, holidays, childbirth, and bereavement Employee discount on building materials Clothing allowance, footwear reimbursement, and year-end awards and recognition