Job Description
Job Description:
Headquartered in Howell Michigan, Great Lakes Supply Co. has been bringing HVAC solutions, appliances, and energy management systems to customers for over 40 years. We are proud to be one of Michigan's leading distributors serving the hospitality, healthcare, educational, and multifamily housing industries. As our company continues to grow aggressively, we are looking to add another highly organized, customer-focused professional to our growing team. We are building a high-performance culture and are looking for individuals who want to grow with us long-term and become an important part of our team. HOW TO APPLY
(Follow these instructions carefully to be considered) Please email sales at GLSCO dot com with your resume and introduce yourself. Please also include your salary requirements, three dates and times you can interview, your mobile #, and why you would be a great addition to our team. Current Need:
GLSCO is seeking a highly organized and detail-oriented individual to support customer communication, order coordination, sales support, invoicing, and day-to-day operations for our growing team. This role is primarily focused on coordinating appliance and HVAC orders, communicating with customers, supporting the sales team, resolving order issues, and helping ensure projects move smoothly from quote through completion. The ideal candidate must be highly organized, customer-focused, proactive, and comfortable managing multiple customer requests, orders, timelines, and administrative responsibilities simultaneously in a fast-paced environment. This position is a supporting role to the entire management and sales team. Location:
Preferred candidates will live close enough to report to the office located in Howell 48843. Position Description:
Customer & Order Coordination Coordinate appliance and HVAC orders from quote through completion Communicate directly with customers regarding timelines, scheduling, delivery coordination, and project updates Work closely with the sales team to help keep projects moving efficiently Assist customers with replacement appliances and HVAC systems Coordinate order logistics and scheduling with vendors, subcontractors, and internal departments Help resolve order issues, delays, and customer concerns professionally and efficiently Follow up with customers to ensure satisfaction and successful project completion Sales Support Support the sales team with quotes, order processing, and customer communication Register projects with manufacturers and obtain vendor pricing Assist with project documentation and order management Help estimate project timelines and coordinate scheduling expectations Close transactions and take customer orders Operations & Administrative Support Process invoicing and maintain accurate billing records Maintain organized customer and project documentation Provide operational and administrative support to help keep workflows moving efficiently Assist management and sales staff with administrative coordination as needed Warranty & Service Coordination Coordinate manufacturer warranty claims and service scheduling when needed Communicate with vendors, manufacturers, and subcontractors regarding warranty-related issues Track warranty claims through completion to ensure timely resolution Investigate product and service warranty claims to help ensure reasonable and timely resolution Minimum Requirements:
2+ years of customer service, office administration, sales support, or coordination experience Critical Skills:
Must be proficient with Microsoft Office including Outlook, Excel, and Word Proven experience providing excellent customer support Highly detail oriented and organized Strong communication and follow-up skills Ability to multitask and manage multiple customer requests, orders, and projects simultaneously Critical thinking and problem-solving skills Technical aptitude and willingness to learn appliance and HVAC products Ability to professionally resolve customer concerns Must have acceptable driving record and valid driver's license Additional Knowledge and Skills:
Experience using CRM tools preferred Order management or logistics coordination experience preferred Warranty or service coordination experience preferred B2B field or inside sales experience in distribution a plus HVAC, appliance, construction, logistics, or distribution industry experience preferred Physical Requirements:
Ability to travel by car within the state of Michigan Benefits & Company Statement:
We believe great employees should be rewarded for the important work they do. For that reason, you'll receive a competitive compensation plan tiered to your individual performance. Compensation:
Salary + profit sharing + 401(K) + medical/dental/vision/retirement benefits Job Type:
Full-time Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance License/Certification:
Driver's License (Preferred) Work Location:
In person Pay:
$40,000.00 - $75,000.00 per year Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location:
In person
