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Customer Service & Inside Sales Representative
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Verduyn Tarps Detroit Inc
Southgate, MI (In Person)
$45,000 Salary, Full-Time
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Job Description
Here at Verduyn Tarps, we manufacture and install Retractable Tarp Systems for flatbed trailers. We also operate a repair shop and a retail store for cargo equipment, tarps, and other truck and trailer accessories. We are a family-owned business that has been around since 1986. You are a highly motivated, enthusiastic, and flexible individual who wants to work in our Customer Experience Team at our Southgate, Michigan location. You thrive on excellence in customer service, assisting customers with outstanding product and industry knowledge, and have a passion for creating meaningful connections. Job Overview We are seeking an energetic and motivated Customer Service & Inside Sales Representative to join our dynamic team. In this role, you will be the vital link between our company and our valued customers, providing exceptional service while driving sales growth. Your enthusiasm, communication skills, and problem-solving abilities will help foster strong customer relationships and support our business objectives. This position offers a fantastic opportunity to develop your skills in sales, account management, and customer relationship management within a fast-paced, innovative environment. Responsibilities Provide superior customer service to in-store customers and in-bound callers regarding cargo equipment and related flatbed trucking supply needs Support and assist the counter staff with the sales of equipment and supplies to walk-in customers Communicate closely with customers via their preferred channel of communication (i.e., phone, email, fax, text) to build excellent business rapport Respond to requests for orders, product information, estimates, and lead times, etc. promptly and courteously Take responsibility for order entry while coordinating with Purchasing department to ensure accuracy of in-stock items, including managing the order process through to final delivery to the customer Make outbound calls to our existing customer base as well as cold-calling new opportunities Follow up with customers regarding outstanding quotes Filing invoices, packing slips and work orders Solve challenges - find creative win-win solutions Our ideal candidate will best fit the description below: You're an exceptional 'people-person' with a strong business acumen. You possess awesome customer service and support skills with a minimum of 1-2 years of related experience. Ideally, you're no stranger to the trucking industry - particularly, the flatbed industry (this would be a significant asset). You love to wear many hats and work with a sense of urgency. It is apparent that your strong initiative and ability to handle increasing responsibility over time comes naturally. You are a reliable and punctual team player with a
POSITIVE
'can-do' attitude. You can be counted on to get the job done on time and with attention to detail.OTHER REQUIRED SKILLS
- Computer and technology competent
- Proficient with MS Office and systems software, as required and applicable to the job
- Experience with using accounting software; specifically, Sage 50 would be an asset
- Excellent telephone manner
- Good written and verbal communication skills
ADDITIONAL INFO
- Position is full-time: Monday-Friday with the addition to the occasional Saturday
- Fast paced environment with good work life balance
- Competitive compensation based on experience
- Own reliable method of transportation (required)
- Opportunity for growth within the company If this sounds like you, we'd love to hear from you - please send us your resume for immediate consideration!