Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Aftersales performance Consultant
Job
GP Strategies Corporation
Troy, MI (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
57
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Drive Dealer Performance. Strengthen Loyalty. Deliver After Sales Excellence.
The After Sales Performance Consultant - Audi is responsible for delivering handson consulting support to Audi dealerships, with a primary focus on Service operations and secondary support for Parts performance. This role serves as a trusted advisor to dealer leadership, helping diagnose operational gaps, implement measurable improvement plans, and sustain results across customer satisfaction, capacity utilization, and profitability.
This is a highly fieldbased role, spending the majority of time working directly in dealerships to translate strategy into execution.
Primary Focus AreasService Effectiveness & Customer LoyaltyCustomer Satisfaction across the After Sales journeyWorkshop Capacity and EfficiencyDealer Profitability through nonwarranty Service & Parts channelsDatadriven reporting, performance tracking, and accountabilityKey ResponsibilitiesInDealer Consulting & Execution (80% of Role)Deliver handson After Sales consulting within dealerships, as directed by HQ and Regional leadership.
Analyze dealership operations to identify root causes impacting service effectiveness, customer satisfaction, retention, capacity, and profitability.
Develop, implement, and track clear, measurable action plans, ensuring sustained execution at the dealership level.
Achieve buyin from dealership leadership-including Dealer Principals and General Managers-on improvement priorities, success metrics, and accountability.
Service & Parts Performance ImprovementDrive implementation of service processes that improve:
Customer retention and loyaltyWorkshop utilization and capacityFixrightfirst performanceOverall After Sales profitabilitySupport Audi Genuine Parts (AGP) performance by ensuring dealers maximize all sales channels and adhere to Audi Parts policies and procedures.
Foster strong collaboration between Service and Parts departments to improve operational alignment and marketing effectiveness.
Training, Programs & Capability DevelopmentSupport and facilitate Academy programs, including:
Service and Parts Performance GroupsTraining and certification programs for After Sales personnelCollaborate with InDealer Trainers and regional partners to reinforce capability building and best practices.
Data, Reporting & AnalysisMaintain clear and consistent reporting on dealer performance and action plan progress.
Use multiple data sources to identify opportunities, trends, and risks.
Perform rootcause analysis, gap analysis, and bestpractice benchmarking.
Read and analyze dealership financial statements to guide performance discussions and recommendations.
Collaboration & IntegrationWork closely with Area After Sales Managers, InDealer Trainers, Accessory Merchandizers, and other field roles visiting the same dealerships.
Integrate people, processes, and systems to ensure aligned messaging and coordinated improvement efforts.
Skills & CapabilitiesCore SkillsStrong consulting capability: able to analyze business performance, define opportunities, design solutions, implement change, and evaluate outcomes.
Excellent analytical skills, including use of KPIs and financial data.
Strong communication skills with emphasis on listening, influencing, and clear delivery of complex concepts.
Proven timemanagement skills to manage a demanding dealer visitation schedule.
High adaptability and ability to adjust priorities in a dynamic field environment.
Strong influencing and negotiation skills to secure dealership leadership commitment.
Systems & ToolsProficiency in Microsoft Office (Excel and Word).Strong working knowledge of dealer DMS systems such as CDK and Reynolds & Reynolds.
Experience with SAP and SAP Business Warehouse (desired).Proficient in Audi/VW Service & Parts policies, procedures, and Terms of Trade.
Experience & Background10+ years of dealership experience with deep knowledge of fixed operations.
Previous Service Manager or Parts Manager experience with strong DMS proficiency.
Demonstrated track record of delivering measurable dealer business results.
Strong understanding of:
Dealer Service and Parts department processesCapacity and retention planningParts & Service marketing strategiesRetail automotive or customer care experience required.
Prior consulting experience within Service and/or Parts operations strongly preferred.
Extensive Audi product and After Sales knowledge highly desirable.
Why This Role MattersThis role directly influences dealer profitability, customer loyalty, and brand performance. By working sidebyside with dealer leadership and After Sales teams, you ensure Audi's service promise is delivered consistently-driving longterm customer retention and operational excellence across the network.
The After Sales Performance Consultant - Audi is responsible for delivering handson consulting support to Audi dealerships, with a primary focus on Service operations and secondary support for Parts performance. This role serves as a trusted advisor to dealer leadership, helping diagnose operational gaps, implement measurable improvement plans, and sustain results across customer satisfaction, capacity utilization, and profitability.
This is a highly fieldbased role, spending the majority of time working directly in dealerships to translate strategy into execution.
Primary Focus AreasService Effectiveness & Customer LoyaltyCustomer Satisfaction across the After Sales journeyWorkshop Capacity and EfficiencyDealer Profitability through nonwarranty Service & Parts channelsDatadriven reporting, performance tracking, and accountabilityKey ResponsibilitiesInDealer Consulting & Execution (80% of Role)Deliver handson After Sales consulting within dealerships, as directed by HQ and Regional leadership.
Analyze dealership operations to identify root causes impacting service effectiveness, customer satisfaction, retention, capacity, and profitability.
Develop, implement, and track clear, measurable action plans, ensuring sustained execution at the dealership level.
Achieve buyin from dealership leadership-including Dealer Principals and General Managers-on improvement priorities, success metrics, and accountability.
Service & Parts Performance ImprovementDrive implementation of service processes that improve:
Customer retention and loyaltyWorkshop utilization and capacityFixrightfirst performanceOverall After Sales profitabilitySupport Audi Genuine Parts (AGP) performance by ensuring dealers maximize all sales channels and adhere to Audi Parts policies and procedures.
Foster strong collaboration between Service and Parts departments to improve operational alignment and marketing effectiveness.
Training, Programs & Capability DevelopmentSupport and facilitate Academy programs, including:
Service and Parts Performance GroupsTraining and certification programs for After Sales personnelCollaborate with InDealer Trainers and regional partners to reinforce capability building and best practices.
Data, Reporting & AnalysisMaintain clear and consistent reporting on dealer performance and action plan progress.
Use multiple data sources to identify opportunities, trends, and risks.
Perform rootcause analysis, gap analysis, and bestpractice benchmarking.
Read and analyze dealership financial statements to guide performance discussions and recommendations.
Collaboration & IntegrationWork closely with Area After Sales Managers, InDealer Trainers, Accessory Merchandizers, and other field roles visiting the same dealerships.
Integrate people, processes, and systems to ensure aligned messaging and coordinated improvement efforts.
Skills & CapabilitiesCore SkillsStrong consulting capability: able to analyze business performance, define opportunities, design solutions, implement change, and evaluate outcomes.
Excellent analytical skills, including use of KPIs and financial data.
Strong communication skills with emphasis on listening, influencing, and clear delivery of complex concepts.
Proven timemanagement skills to manage a demanding dealer visitation schedule.
High adaptability and ability to adjust priorities in a dynamic field environment.
Strong influencing and negotiation skills to secure dealership leadership commitment.
Systems & ToolsProficiency in Microsoft Office (Excel and Word).Strong working knowledge of dealer DMS systems such as CDK and Reynolds & Reynolds.
Experience with SAP and SAP Business Warehouse (desired).Proficient in Audi/VW Service & Parts policies, procedures, and Terms of Trade.
Experience & Background10+ years of dealership experience with deep knowledge of fixed operations.
Previous Service Manager or Parts Manager experience with strong DMS proficiency.
Demonstrated track record of delivering measurable dealer business results.
Strong understanding of:
Dealer Service and Parts department processesCapacity and retention planningParts & Service marketing strategiesRetail automotive or customer care experience required.
Prior consulting experience within Service and/or Parts operations strongly preferred.
Extensive Audi product and After Sales knowledge highly desirable.
Why This Role MattersThis role directly influences dealer profitability, customer loyalty, and brand performance. By working sidebyside with dealer leadership and After Sales teams, you ensure Audi's service promise is delivered consistently-driving longterm customer retention and operational excellence across the network.