Job Description
Loyalty Consultant Feldmann Imports - 3.6 Bloomington, MN Job Details Full-time $25 - $100 an hour 20 hours ago Benefits Paid training Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Qualifications Customer communication High school diploma or GED Driver's License Full Job Description Loyalty Consultant Bloomington, MN | Full-Time You build trust quickly, communicate with confidence, and know how to guide conversations that create value for both the customer and the business. You do not wait around for opportunities — you create momentum, follow through consistently, and build relationships that lead to results. This is not traditional car sales. At Feldmann Imports Mercedes-Benz, our Loyalty Department works directly with existing Mercedes-Benz customers already visiting our service department. These are warm customer opportunities inside a luxury dealership environment built on professionalism, accountability, and customer experience. If you are coachable, motivated, people-focused, and driven by growth opportunities, this role offers the ability to build a high-income career without the typical retail automotive schedule. If you struggle with follow-through, communication, or accountability, this role will not be a fit. What You'll Do You will work directly with existing Mercedes-Benz customers to identify upgrade opportunities, improve ownership experiences, and help customers explore solutions that fit their goals.
Responsibilities Include:
Engage with service customers and review complimentary vehicle appraisals Present upgrade opportunities and customized vehicle proposals professionally and confidently Help customers explore options that may improve payments, financing, or ownership experience Deliver a consultative luxury customer experience focused on trust and long-term relationships Build strong customer relationships through communication, professionalism, and follow-through Manage warm customer opportunities generated through the service drive Utilize CRM tools and dealership systems to track customer communication and opportunities Maintain organized follow-up throughout the customer process Collaborate closely with leadership and sales teams to support dealership growth goals Represent the Feldmann Imports Mercedes-Benz brand with professionalism and integrity What Success Looks Like Positive, high-energy, and customer-focused attitude Strong communication and relationship-building ability Self-motivated with a competitive and results-driven mindset Coachable and open to feedback, training, and development Organized with strong time management and follow-through Comfortable guiding customers through conversations and decision-making Professional appearance and polished communication style Thrives in fast-paced, people-focused environments Consistently creates a premium luxury customer experience Hiring Process Our hiring process is designed to identify motivated, professional, and growth-oriented individuals who align with our culture and customer experience standards. Application review Predictive / performance-based assessment One-way video interview On-site final interview with leadership Offer, Background & Drug Screen, Onboarding What We're Looking For (Non-Negotiable) Strong communication and interpersonal skills Professional appearance and attitude High level of accountability and follow-through Ability to thrive in a fast-paced customer-focused environment Coachable mindset with willingness to learn and improve Goal-oriented with strong work ethic and dependability Valid driver's license with clean driving record Ability to work independently while remaining team-oriented Comfortable building relationships and guiding customer conversations Desire to grow inside a luxury automotive dealership environment Compensation & Opportunity Full-time position $25.00-$100.00 hourly base pay - Our top performers earn $200,000+ Performance-based advancement opportunities Paid training and ongoing professional development Long-term career growth opportunities within a luxury automotive dealership Opportunity to work with one of the top Mercedes-Benz dealerships in the region Employee Benefits Work/life balance with schedules designed to get you home earlier Medical, dental, vision, life, and disability insurance 401(k) plan with aggressive employer match program Closed holidays including New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day Paid time off Growth and advancement opportunities Employee vehicle purchase plans Employee discounts on products and services Long-term career stability with a family-owned dealership Ongoing training and professional development Supportive, team-oriented work environment Enjoy Saturday and Sundays off! This role operates Monday-Friday. About Feldmann Imports Mercedes-Benz Feldmann Imports Mercedes-Benz has proudly served luxury automotive customers for decades while building a reputation centered around professionalism, customer experience, and long-term relationships. We believe great people create great results, and we are committed to developing motivated professionals who want more than just a job — they want a long-term career inside a premium dealership environment. Why Join Feldmann Imports Mercedes-Benz Feldmann Imports Mercedes-Benz has built a reputation centered around professionalism, customer relationships, and long-term success. We combine high standards with a people-first culture while giving motivated professionals the opportunity to grow inside a respected luxury automotive brand. What Sets Us Apart:
Family-owned Mercedes-Benz dealership with a trusted reputation since 1983 Warm customer opportunities instead of cold lead chasing Strong service retention creating consistent customer traffic Professional, growth-focused work environment Structured training and hands-on coaching from leadership Strong employee retention and internal promotion culture Luxury brand recognition with premium clientele Long-term career growth opportunities inside a respected dealership organization Not a Fit If You Struggle with urgency, organization, or follow-through Prefer low-accountability environments without performance expectations Dislike customer interaction or relationship-building Require constant supervision to stay productive Resist feedback, coaching, or personal growth Are uncomfortable working in fast-paced, goal-oriented environments Apply Today If you are motivated, coachable, professional, and ready to build a high-income career inside a luxury automotive dealership environment, we encourage you to apply today. Join Feldmann Imports Mercedes-Benz and become part of a team that values professionalism, accountability, customer experience, and long-term growth. Requirements Employment Type:
Full-time Work Hours:
40 to 40 hours work Required Education:
High school or equivalent Required Experience:
Mid level(1) years Pay:
$25.00 - $100.00 per hour
