Sales Support Specialist

Sales Support Specialist

DISTRIBUTION MANAGEMENT INC

Saint Charles, MO Job Details 1 day ago Qualifications Sales support Defect resolution root cause analysis Phone communication Customer order taking Logistics customer service Client inquiry handling Sales order data entry Mid-level Post-sales issue resolution Desktop applications Telephone systems Typing Logistics order management Productivity software Order issue resolution Root cause analysis Documentation Handling Cross-functional collaboration Cross-functional communication Quality data entry Client interaction via phone calls Customer data entry

Full Job Description Responsibilities Include:

Support the sales team by executing customer service and transactional activities accurately, efficiently, and within established service levels. Perform rapid, high‑volume order entry with a strong focus on accuracy, completeness, and compliance with order requirements. Serve as a primary operational point of contact for dealer partners regarding order status, fulfillment questions, and issue resolution. Operate effectively in a highly technology‑driven environment, utilizing order management systems, phone systems, and multiple computer applications to support sales and customers. Review, validate, and release deferred or on‑hold orders, ensuring all required criteria are met and discrepancies are addressed promptly. Respond promptly to customer inquiries, concerns, and issues by: Reviewing and following established processes and procedures Communicating effectively with customers, third parties, and internal teams Investigating root causes Documenting issues and resolutions clearly Organizing resolution documentation for future reference and review Partner cross‑functionally with Sales, Operations, Billing, Supply Chain, and other internal teams to ensure timely and accurate order fulfillment.

Preferred Qualifications:

Advanced keyboarding skills with exceptional speed and accuracy. Intermediate proficiency in Microsoft Office applications. Confidence and adaptability when learning and navigating new systems and applications.

Demonstrated strengths in:

Communication Organization Attention to detail Multitasking Problem solving Time management Strong commitment to and passion for delivering excellent customer service.

About Distribution Management:

Headquartered in the Missouri Research Park in St. Charles, MO, Distribution Management is a national technology, fulfillment and distribution provider specializing in automated order handling, managed supply services, wholesale services, and ecommerce fulfillment. DM can reach 99% of the U.S. within one to two days and some international destinations within three days from its five strategically located distribution centers. DM's order accuracy rate of 99.9% is reflective of its focus on operational excellence, efficiencies that have resulted from significant investment in technology and a dedicated IT development staff specializing in integration, automation, and real-time reporting. To learn more, visit www.distributionmgmt.com