Quality Support Specialist (QSS) - St. Louis, MO

Quality Support Specialist (QSS) - St. Louis, MO St. Louis, MO Job Details $25 - $30 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Google Workspace Google Sheets Google Docs Google Drive Sales analysis Equipment troubleshooting Mid-level Client relationship development 3 years High school diploma or GED Sales data analysis Computer hardware Driving Hardware support Conflict management Mentoring Organizational skills Training Cross-functional collaboration Escalation handling Leadership Communication skills Stakeholder relationship building Cross-functional communication Time management Full Job Description Join Our Team as a Quality Support Specialist (QSS)!

About CES:

Customer Engineering Services, LLC (CES) is a provider of Technical Services, specializing in product installation, preventative maintenance, on-site repairs, and helpdesk support for clients with inventory throughout the U.S. We currently have an exciting career opportunity for Quality Support Specialist . As a Quality Support Specialist , you will play a vital role in assisting Walmart Associates and Management with directives from the Walmart Home Office and Fujifilm management. Your goal will be to ensure their customers' photo commitments are met with superior quality. You'll promote quality awareness, provide training, and support operational excellence while fostering strong relationships within your assigned region.

Key Responsibilities:

Quality & Training Support:

Promote quality awareness with Walmart Management and Associates through operational and maintenance training of photo equipment and operations Conduct store visits to provide training, certification, and ongoing support

Data Analysis & Improvement:

Review year-over-year sales trends, compare them to national averages, and identify areas for improvement Work cross-functionally to improve program efficiencies and effectiveness

Relationship Management:

Build and maintain relationships within the assigned region by consistently engaging Market Managers using structured and approved methods Provide updates, reports, and assistance to drive business goals

Technical Support:

Troubleshoot and diagnose photo equipment hardware and software issues, recommending appropriate corrective actions or services Repair escalated service issues effectively and efficiently

Leadership & Collaboration:

Promote cross-team communication and foster a team-oriented environment at all levels of CES Intervene in conflicts to improve communication, diffuse tension, and resolve problems

Administrative & Safety Compliance:

Meet all administrative deadlines and follow proper safety procedures at all times Perform other related duties as assigned

Qualifications:

High School Diploma or GED required; 3-5 years of equivalent work experience in field service Proficient with Google Business Services (Google Mail, Drive, Docs, Sheets) and Microsoft Office (Word, Excel) Strong leadership and teamwork abilities Excellent communication skills (verbal and written) Effective time management and organizational skills Experience managing client needs and working in high-pressure environments Self-motivated with the ability to follow directions and work independently Knowledge transfer skills and experience mentoring or training less experienced technicians

Working Conditions:

Primarily works in customer locations across a large geographical territory Home office work for reviewing reports and planning territory visits Ability to work evenings and weekends as needed

Physical Requirements:

Frequent standing, walking, stooping, kneeling, crouching, or crawling Occasionally required to sit and climb or balance Must lift and move equipment weighing up to 50 lbs Use of ladders and limited workspace scenarios may be required Extensive driving to client locations; visual acuity required for operating motor vehicles

Benefits and Perks:

Competitive Salary Company-Paid Vehicle Provided Comprehensive Insurance Offerings:

Health, Dental, and Vision 401(k) Matching Program Company-Provided Tool Kit, Cell Phone, and Laptop Company Credit Card Paid Short-Term/Long-Term Disability Paid Life Insurance Policy Paid Time Off (PTO) Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Apply today to join our team!