Outreach Coordinator

Outreach Coordinator St. John's Lutheran Ministries, Inc. DBA St. John's United Billings, MT Job Details Full-time 3 days ago Qualifications Customer relationship building Client relationship development Driver's License Marketing Full Job Description

DEPARTMENT

St. John's United Home Health & Hospice

POSITION TITLE

Outreach Coordinator

RESPONSIBLE TO

Administrator

EXPOSURE LEVEL

II

EXEMPTION STATUS

Exempt ______________________________________________________________________________________

SUMMARY:

Responsible for planning and implementing marketing and sales activities for Home Health and Hospice. Major functions include developing and maintaining referral sources, service coordination, promoting and communicating the image and philosophy of St. John's United, sales support to programs, and referral of clients to appropriate and desired services.

ESSENTIAL JOB FUNCTION

Related Responsibilities Within the limits of authorized corporate policies, procedures, standards, programs, and budgets, is responsible for, and has commensurate authority to accomplish the following duties. Develops and maintains contact with key, targeted referral sources toward the generation of new referrals. Develops new referral sources and follows up with discharged clients to determine their need to re-establish services. Provides referral sources with current information on services. Responsible for achievement of individual sales/volume goals as developed and prioritized by Administrator. Develops and coordinates referrals leading to these programs. Coordinates and facilitates client referral and intake, conducts, as needed, a pre-admission review of clients and obtains, as appropriate, written orders from physicians. Appropriately identifies needs of community seniors. Coordinates education and program services to meet identified needs. Develops the annual Marketing Plan with the Administrator of Home Care and participates in on-going planning and marketing evaluation activities, including on-going competitive analysis, marketing needs assessments, and tracking of referrals. Teams with Administrator toward accomplishment of financial goals. Participates in activities and events that promote the image of Home Health & Hospice. Participates in department and program planning meetings. Reports information to program staff on marketing issues and facilitates coordination of marketing activities. Attends local training as needed on sales and marketing principles methods. Maintains current knowledge of funding and government regulations.

ESSENTIAL JOB FUNCTION

Safety Obeys safety rules of St. John's United Identifies, reports, and/or corrects obvious safety hazards. Attends mandatory safety in-services.

ESSENTIAL JOB FUNCTION

Mission/Customer Service Supports the growth and actively engages in the Eden Alternative philosophy, including a work environment with plants and animals. Follows the St. John's Guidelines for Customer Service Let the Mission be your guide Make eye contact and smile Greet & welcome each and every person Seek out personal contact Provide immediate service-listen & act Use appropriate body language at all times Be gracious to each & every person

ESSENTIAL JOB FUNCTION

Employee Responsibilities Follows policy and procedures on TB testing. Follows policy and procedures on annual influenza vaccinations. Attends all mandatory in-services Works under the general supervision of the Administrator. Has daily contact with the potential residents and their families. Has daily contact with nursing home direct care staff to communicate pertinent resident admission information. Establishes and maintains strong working relationship with home health personnel and other relevant personnel. Maintains strong working relationship with key retirement community staff and residents. Maintains positive relationships and provides excellent customer service to referral sources and clients.

REQUIREMENTS

Minimum Requirements:

Bachelor's Degree or equivalent in related field preferred. One-year experience in home health or hospice work environment. Two years of sales experience desired, preferably in the home health or hospice environment. Must possess a valid state Driver's License. Motor vehicle driving record satisfactory to the agency and its insurance providers. Proof of motor vehicle insurance. Knowledge, skills, and abilities required: Demonstrated excellence in communication and customer service skills. Ability to develop and maintain long term relationships with potential referral resources and customers. Ability to market home health services.

PHYSICAL DEMANDS

 Requires minimal lifting functions  Requires moderate bending, standing and reaching activities

WORKING CONDITIONS

 Normal office setting.  Driving car/sitting  This position requires the ability to function independently in performing assigned duties. The examples of essential job functions identify the major duties and requirements for the performance of this job and do not identify all duties, responsibilities and requirements performed by positions in this class.