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Business Development Coordinator/Sales
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Huntersville Ford
Huntersville, NC (In Person)
$47,956 Salary, Full-Time
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Job Description
Business Development Coordinator/Customer Service Huntersville, NC Customer-Focused Role | Bonus Opportunities | Career Growth in Automotive Sales Huntersville Ford Connect With Customers. Drive Appointments. Build a Career in Automotive Sales. Huntersville Ford is looking for a motivated, customer-focused, and energetic Business Development Representative (BDR) to join our growing team. This is a great opportunity for someone who enjoys helping customers, thrives in a fast-paced environment, and wants to build a long-term career within the automotive industry. For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you'll be joining a fast-paced organization with long-term career growth opportunities Why You'll Love It Here Competitive pay plus bonus opportunities Free health insurance option available Dental & vision insurance available Short and long-term disability insurance 401(k) options available Paid vacation, PTO, and holiday pay Employee appreciation celebrations Career advancement opportunities—we promote from within Employee discounts on vehicles, parts & services Family-owned and operated culture Long-term career stability Full-time 40-hour work week What You'll Do As an Automotive Internet Sales Coordinator, you'll help create an outstanding first impression for customers while supporting the dealership's sales and service operations. Customer Communication & Lead Management Answer incoming customer calls and schedule appointments for the Sales Department Respond promptly to internet, phone, and live chat inquiries using dealership processes, scripts, and templates Provide customers with initial vehicle and dealership information Direct customers to the appropriate dealership resources and departments Follow up with customers who are not yet ready to schedule or who missed appointments CRM & Administrative Support Utilize the dealership CRM system daily to track customer communication and appointments Maintain accurate customer records and follow-up activities Assist with additional administrative and dealership support tasks as assigned by management Team Support & Customer Experience Assist with overflow Service Department calls and appointment scheduling according to dealership guidelines Deliver a professional, positive, and customer-focused experience on every interaction Support dealership sales goals through strong communication and appointment-setting skills What You Bring Positive, persuasive, and outgoing personality Strong communication and customer service skills Team-oriented attitude with a willingness to learn and improve Strong computer and multitasking abilities Professional, prompt, and dependable work ethic Ability to thrive in a fast-paced environment Strong phone and interpersonal communication skills