Spa Sales & Guest Experience Lead

Benefits:

Company parties Competitive salary Employee discounts Free food & snacks Free uniforms Opportunity for advancement Training & development

Now Hiring:

Sales & Guest Experience Lead Hand & Stone Massage and Facial Spa Mooresville is seeking a dynamic, people-first Sales & Guest Experience Lead to help drive membership growth, elevate the guest experience, and lead our front desk team to success. This is a hands-on leadership role —you'll be working alongside the team at the front desk while also coaching, motivating, and driving performance. The ideal candidate thrives in a sales-driven environment, enjoys mentoring others, and knows how to turn great guest experiences into long-term relationships. What You'll Do Membership & Sales Growth Drive membership growth through strong guest engagement and consistent conversion practices Lead by example in achieving and exceeding individual and team sales goals Identify opportunities to improve conversion, retention, and overall guest value Facial Business Growth & Outreach Actively grow the facial business through in-spa education, service recommendations, and team coaching Build and execute local outreach strategies (events, partnerships, community engagement) to attract new facial clients and members Collaborate with spa leadership on promotions and campaigns focused on facial services and upgrades Team Coaching & Development Provide ongoing coaching, roleplaying, and sales training for spa associates Lead daily huddles that energize, align, and motivate the team Foster a positive, accountable, and high-performance culture Guest Experience Excellence Deliver and model an exceptional guest experience from check-in to check-out Handle guest interactions with professionalism, empathy, and confidence Ensure every guest leaves with a reason to return Operations & Leadership Support spa manager with scheduling, shift management, and daily front desk operations Track performance metrics for frontdesk and turn insights into actionable plans Roll out promotions, contests, and in-spa initiatives to drive engagement and results in alignment with the management goals What to Expect A hands-on leadership role working both on the floor and with the team A sales-driven environment with clear goals and measurable success A flexible schedule including evenings and weekends The opportunity to directly impact the spa's growth and culture Qualifications 3+ years of experience in a membership-based or sales-driven environment (spa, fitness, wellness, retail, etc.) Proven ability to coach, motivate, and lead a team Strong communication and interpersonal skills Goal-oriented with a track record of achieving results High emotional intelligence and a positive, solutions-focused mindset Someone who Leads by example, walks the talk Someone who owns the numbers - track results and turn insights into action plans that win Celebrate wins, recognize talent, and grow your team's confidence and skills Benefits Competitive salary + Sales Commission ($17/hr + sales comm.) Employee discounts and service perks Training & development opportunities Career growth potential Flexible scheduling Team events and a supportive work environment Growth Opportunities - This position could grow into an Assistant Manager role Our Culture At Hand & Stone Mooresville, we believe in creating the best hour of our guests' month —and an empowering, growth-focused environment for our team. We celebrate wins, support each other, and are always striving to get better together. Additional Acknowledgment I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries. We would encourage you to apply only if you possess and meet the above listed criteria.