Customer Account Coordinator

Xpres LLC is a drinkware company based in Winston Salem, NC, specializing in custom drinkware for the souvenir and promotional products industry. With a commitment to excellence, innovation, and customer satisfaction, Xpres LLC has been a leader in the industry since 1990. Overview We are seeking a dynamic Account Coordinator to join our Customer Service team. The ideal candidate will be responsible for providing exceptional customer service and support to clients while assisting with various administrative tasks. This is NOT a call center type environment.

Primary Function :

Pivotal professional tasked with the crucial role of supporting the sales and manufacturing functions to facilitate a smooth execution of the sales order completion process. Interact with assigned customers' programs in response to inquiries about products and to coordinate and monitor products through completion of sales order. Coordinates projects that improve the customer experience with the Xpress LLC brand. Duties Point of contact for the customer and internal teams providing information and answering questions regarding pricing, artwork, proofs or samples to obtain approval for sales orders. Confer with customers via email and telephone to provide product information, available services and capabilities while working towards finding solutions to their needs and required timelines. Complete approved sales order entry timely and follow all assigned customer programs from inception to completion. Works with internal teams to implement services for assigned customer accounts. Including Sales and Manufacturing. Ability to address any issues or setback concerns with the sales order progression. Handles administrative tasks, monitors cross-functional internal teams maintaining communication to facilitate the completion of the sales order process and to maintain deadlines. Build strong relationships with customers and resolve complaints to maintain a strong relationship. Communicates with customers in a precise, timely and appropriate manner program progression and/or issues/changes in deadlines. Must be able to resolve problems effectively and professionally with internal partners while maintaining customer satisfaction. Responsible for meeting the standards of service that the Company has set. Will train new Team Members as needed. Any other duties needed to help drive the Company Vision, Mission and to abide by the Company Values. Requirements Ability to work effectively in a team environment and independently. Work with a variety of internal teams to promote products and services. Resolve problems effectively and professionally. Exceptional communication and interpersonal skills. Ability to manage multiple Customer Programs simultaneously and meet tight deadlines. Excellent organizational and time-management skills. Sharp analytical and problem-solving skills. Keen sense of detail. Must be able to handle a large volume of email traffic effectively and efficiently. Must be able to multi-task and work independently. Ability to think independently and to relate customer needs to internal teams. Ability to learn the Company products and services.

Job Type:

Full-time Pay:

$38,480.00 - $42,600.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance

Work Location:

In person